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Download this exclusive report to learn about how to handle and embrace the latest trends in digital commerce.
Since the beginning of 2020, brands have prioritized digital channels for everything from customer support to commerce. In fact, the rise of digital commerce has only accelerated in the past two years in almost every consumer-facing industry.
The question for CMOs today — and the focus of this report from the CX experts at Khoros — is which of these changes are here to stay. In this report, CMOs can get the information they need to inform key decisions, both in 2022 and beyond.
Our analysis is based on an exclusive survey of more than 1,300 consumers and marketing leaders around the world. Our findings confirm the importance of the human connection in marketing strategies, incorporating both humans and AI across digital channels, and offering more seamless experiences at every touchpoint:
Download the report today to learn more about the digital commerce trends that will impact your brand in the coming years.