Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Starting, revamping, or fine-tuning your customer journey? This is the guide for you. Khoros’s service experts cover what you need to know to maximize both quality and efficiency.
Excellent customer service quality can set your brand apart from the competition and create a serious impact on your bottom line. The only problem? Today’s contact centers are getting more and more inquiries, but leaders are squeezing their budgets, which limits their resources.
We created this guide to help your brand stretch your limited resources even farther by maximizing efficiency without sacrificing quality. Inside, you’ll find practical, actionable advice to help your brand’s contact center capitalize on its potential. If you want to compete on a budget in a world where customer service is a major differentiator, this is the guide for you.
This guide offers exclusive insights from the customer service experts at Khoros. Whether you’re just starting out, completely revamping, or simply fine-tuning your brand’s customer journey, you’ll need the advice in this guide. We cover a variety of topics:
Defining the service funnel (trickier than you might think!)
Deflecting inquiries to self-service and messaging channels (the best way to boost efficiency)
Using AI-powered chatbots to contain simple inquiries (freeing agents to handle the more difficult ones)
Using AI-powered chatbots to assist agents (but never to replace them)
Optimizing the service funnel (by really listening to the voice of the customer)
Download the guide today to get started making your contact center as efficient for your brand as it possibly can be.
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