Agent efficiency, automation, and operational insights
Automate conversations and deliver innovative experiences with Conversational AI
Intuitive, visual design to build, manage, and optimize bots
Powerful integration capabilities for designers to create rich, custom automation experiences
Natural Language Processing (NLP) to classify every customer intent
Route and prioritize based on sentiment, intent, and context
Analytics to understand trends by intent, channel, and outcome
Let us show you what Khoros can do.
Flexible support model
Get ongoing support to build flows and train intents, tailored to your needs
Harness our best practice to build innovative customer support and sales experiences
Equip every department with a plan to leverage the powerful AI we build
Deflect calls to more efficient, asynchronous messaging channels
Create custom routing rules and drive more self-service deflections
Easily access and modify your IVR to manage timely trends or volume spikes
Contain high volumes of common consumer inquiries with Khoros Bot, freeing up agents for higher-value tasks.
Reduce customer effort 24/7, across any messaging channel or digital touchpoints
"What we’re doing today with our community, channels, and automation is only the start of where we’ll be in the next couple of years. We want to set the industry standard, and we’re on the verge of real innovation with support from Khoros."
— Ruben Lowenstein
Manager for Customer Care, Samsung Benelux
Products used: Messaging, Modern Chat, Chatbot, Social Care