Snack Breaks & Hot Takes: How to turn a brand-owned community initiative into a reality

Got half an hour? Taking a snack break? Get an insight from an expert

Snack Breaks & Hot Takes is a digital series of conversations with Khoros’s own experts in customer experience, brand owned communities, and digital contact centers. Running only 30 minutes, these bite-sized sessions are the perfect length to grab a snack on Khoros through Uber Eats, gain valuable insights from leading experts, and ask questions in the event chat.

Moving forward with your online brand community

In this Snack Breaks & Hot Takes session, experienced community consultant Erica Kuhl discusses how to make the case for a community budget and move forward with a community initiative after receiving executive approval.

If you’re already thinking about how an online community might be a good idea for your brand, this is the snack break for you. We understand that turning your vision into a reality can be a little intimidating. But this session will help you figure out how to make an actionable plan to turn an abstract initiative into a tangible, vibrant hub for customer engagement — and with ROI to show for it.

Erica Kuhl has been working in enterprise communities for over 18 years, notably building Salesforce’s community program from scratch and scaling her team to over 35 people. For the past two years, she’s been helping organizations plan, design, launch, and manage their communities. With her help, you can turn your community vision into reality.