The future of AI-powered customer care is here

Create a unified place where customers can ask questions and get personalized answers from a digital concierge that blends generative AI bots, self-service knowledge, and live agent help to bring the best assistance to them.

Safely integrate your preferred generative AI models for varying ‘jobs’, including to facilitate multi-modal customer conversations, drive continuous learning and insights, and create new knowledge, community content, or outbound messages and social posts.

Unlock the value of AI by tapping into an unparalleled repository of data from daily omni-channel interactions and knowledge libraries, including authentic user and expert generated content and discussions, agent and bot responses, and all your disparate brand knowledge sources.

Seamlessly pass a customer over to a live agent while they remain in the same conversation interface. Equip agents with an omnichannel tool to view the entire interaction history and context, access AI-suggested recommendations and knowledge, and respond with ease to ensure customers never start over or repeat themselves.

Analyze every customer conversation through an AI-fueled dashboard and discovery tool. Garner insights that identify known issues, uncover knowledge gaps, and pinpoint why customers turn to live agents for help so you can quickly turn today’s interactions into tomorrow’s self-service solutions.

Get a conversation management tool designed to understand and determine the best response, whether that’s seeking clarity, triggering a workflow, federating an answer from various knowledge sources, or routing to an agent. With native NLP, a no-code bot builder, and controls to manage AI services, more automated customer interactions reach resolution.

Enable service and marketing teams to turn AI-generated insights content into action, with the right oversight. Get ahead of issues and revenue-generating opportunities by employing a single tool to review, approve, and publish on social, community, and messaging channels for one-to-many or one-to-one reach.