ON-DEMAND WEBINAR

Community works:
How Zoom built a winning support strategy with its customer community

Learn how to grow an online community into a powerful support channel with increased customer engagement and measured success.

Featured speakers

Alexis Brown

Senior Manager
Global Community and Social Media, Zoom

Carla Almandoz

Digital Customer Experience Analyst, Zoom
What you’ll learn
In this on-demand webinar, you will get exclusive insights into:
- The “crawl, walk, run” strategy Zoom used to grow its community
- Key metrics Zoom tracks for community success
- What’s next for community-driven customer support in 2025
Whether you’re exploring the benefits of online communities or aiming to optimize your existing community platform, this session is for you. Watch now to gain valuable insights into the best practices this community leader uses for driving their evolution.

Watch now

When the world turned to Zoom during the pandemic, the need for scalable customer support surged. In response, Zoom built a thriving online community of over 400,000 members to provide self-service support, drive adoption, and empower customer success.

Watch our insightful Community Works session featuring Alexis Brown, Senior Manager of Global Community and Social Media, and Carla Almandoz, Digital Customer Experience Analyst, to discover how Zoom evolved from its initial community launch to becoming the leader in customer support they are today.

Community works: How Zoom built a winning support strategy with its customer community

Featured speakers

What you’ll learn

Watch now

Community works:
How Zoom built a winning support strategy with its customer community