Khoros Connect London: 

Digital Customer Engagement

Chatbots, Messaging, RBM, Instagram, TikTok…- there has never been more buzz about novel ways to connect with brands. This can be a real challenge for contact centre leaders who are trying to connect it all in a way that provides both a unified customer engagement experience AND a 360 view for agents dealing with requests.

When you add technological advancements like automation and ChatGPT, then the path forward for those in customer contact can be hard to see.

Khoros Connect London: Digital Customer Engagement will let you explore the ways to connect all your existing service tech stack and vendors, with new ones for a unified customer and agent experience. You will hear firsthand how brands like Samsung are moving beyond the chatbots to digital assistants and the vision for the future of contact centre from the biggest players in the field.



Date: 13th of September 2023

Time: 2pm to 5pm BST, optional drinks until 7pm

Location: Madera @Treehouse London

Register now

Speakers

  • Gijs

    Gijs van de Nieuwegiessen

    VP of Automation, Khoros

  • Grigor

    Grigor Kotzev

    Head of Business Value Consulting, Khoros

  • Paul joustra

    Paul Joustra

    SVP Transformation & Global head of Innovation & Partnerships Teleperformance

  • Dennis parker

    Dennis Parker

    EMEA Partner Lead, Amazon

Agenda

1.30pm to 2pm
Arrival and registration
2.00pm to 2.30pm
Contact Centre: Ecosystem orchestration towards digital-first customer service | Grigor Kotzev, Khoros
2.30pm to 3pm
Customer Interview: A merger is no excuse for neglecting customer experience | The path towards consolidation of people, processes and technologies | Customer TBC
3pm to 3.30pm
Digital + Voice = The recipe for customer experience success | Amazon
3.30pm to 3.45pm
Break
3:45pm to 4.15pm
Generative AI and automation beyond the chatbot | Gijs van de Nieuwegiessen, Khoros
4.15pm to 4.45pm
Conversational AI: the Samsung Case study | Paul Joustra, Teleperformance
4.45pm to 5pm
Close
From 5pm
Drinks