AI & Automation
AI for every conversation, campaign, and customer
Come and be a part of our Community Innovation Summit in Zurich for an immersive, full-day event dedicated to helping you innovate with your community and unlocking its full potential.
Teaming up with our trusted partner, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities.
Our diverse lineup of speakers, consisting of industry leaders, innovators, and experts, will share their knowledge, experiences, and insights, providing you with invaluable inspiration and practical strategies.
Date: Thursday, November 16, 2023
Time: 8:30am - 5pm with drinks until 7pm
Location: Kraftwerk, Zurich
Where to stay:
Senior Marketing Manager, Community Operations
Hubspot
Senior Product Owner – Sky Community and Social
Sky
Product manager
Khoros
CEO and Founder
Glowing Blue
Community Strategy
Spotify
Head of Business Value Consulting
Khoros
Head of Customer Success & Communication
- Business Technology
Visma Group
User Experience Designer
Consorsbank
Digital & Interactive Content
Consorsbank
8:30 am - 9:15 am |
Arrival and registration |
9:15 am - 9:45 am |
Welcome to the Community Innovation Summit 2023 | Grigor Kotzev,
Khoros and Jan Biller, Glowing Blue
|
9:45 am - 10:15 am |
Beyond the horizon: Innovating pioneers from Sky | Nima
Lawlor-Baniamer
|
10.15 am - 10:45 am |
AI and Community: Bridging Digital Intelligence with Human Connection
| Jan Biller, Glowing Blue
|
10:45 am - 11:15 am |
Morning break |
11:15 am - 11:45 am |
Introducing community operations into your team structure |
Tiphaine Cuisset, Hubspot
|
11:45 am - 12:15 pm |
Community-Centric Customer Experience with Consorsbank | Michael Herbst & Katrin Dietrich, Consorsbank
|
12:15 pm - 1:45 pm |
Networking lunch |
1:45 pm - 2.30 pm | Unveiling Aurora, the next generation of Khoros Communities | Larry Imgrund, Khoros |
2:30 pm - 3:30 pm | Designing Together: The Aurora Creativity |
3:30 pm - 3:45 pm | Afternoon break |
3:45 pm - 4:15 pm | Linking Customer Experiences to Business Value: A Strategic Approach |
4:15 pm - 5 pm | Harmonizing Innovation: The Rhythms of the Spotify Community | Jamie Johnston, Spotify |
5 pm - 7 pm | Networking drinks reception |
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