Khoros Community Innovation Summit

Join us at the forefront of community innovation

Come and be a part of our Community Innovation Summit in Zurich for an immersive, full-day event dedicated to helping you innovate with your community and unlocking its full potential.

Teaming up with our trusted partner, Glowing Blue, we're excited to inspire, connect, and equip you with the tools to maximize your community's impact and to show you what’s next for online communities.

Our diverse lineup of speakers, consisting of industry leaders, innovators, and experts, will share their knowledge, experiences, and insights, providing you with invaluable inspiration and practical strategies.

What to expect:

  • Get actionable techniques to drive community growth, member engagement and business impact
  • Learn new ways and best practices to innovate with your community
  • Discover Aurora, the next generation of community experience

Date: Thursday, November 16, 2023

Time: 8:30am - 5pm with drinks until 7pm

Location: Kraftwerk, Zurich

Where to stay:

Register now


  • Tiphaine

    Tiphaine Cuisset

    Senior Marketing Manager, Community Operations

  • Nima

    Nima Lawlor-Baniamer

    Senior Product Owner – Sky Community and Social

  • Larry

    Larry Imgrund

    Product manager

  • Jan

    Jan Biller

    CEO and Founder
    Glowing Blue

  • Jamie

    Jamie Johnston

    Community Strategy

  • Grigor

    Grigor Kotzev

    Head of Business Value Consulting

  • Helga Marie

    Helga Marie Auran

    Head of Customer Success & Communication - Business Technology
    Visma Group

  • Katrin Dietrich

    Katrin Dietrich

    User Experience Designer

  • Michael Halbprofil

    Michael Herbst

    Digital & Interactive Content


8:30 am - 9:15 am
Arrival and registration
9:15 am - 9:45 am
Welcome to the Community Innovation Summit 2023 | Grigor Kotzev, Khoros and Jan Biller, Glowing Blue
9:45 am - 10:15 am
Beyond the horizon: Innovating pioneers from Sky | Nima Lawlor-Baniamer
10.15 am - 10:45 am
AI and Community: Bridging Digital Intelligence with Human Connection | Jan Biller, Glowing Blue
10:45 am - 11:15 am
Morning break
11:15 am - 11:45 am
Introducing community operations into your team structure | Tiphaine Cuisset, Hubspot
11:45 am - 12:15 pm
Community-Centric Customer Experience with Consorsbank | Michael Herbst & Katrin Dietrich, Consorsbank
12:15 pm - 1:45 pm
Networking lunch
1:45 pm - 2.30 pm Unveiling Aurora, the next generation of Khoros Communities | Larry
Imgrund, Khoros
2:30 pm - 3:30 pm Designing Together: The Aurora Creativity
3:30 pm - 3:45 pm Afternoon break
3:45 pm - 4:15 pm Linking Customer Experiences to Business Value: A Strategic Approach
4:15 pm - 5 pm Harmonizing Innovation: The Rhythms of the Spotify Community | Jamie Johnston, Spotify
5 pm - 7 pm Networking drinks reception