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Expert services in online communities, social media, and customer engagement strategy

Intensely focused, insanely smart, and radically innovative, the Khoros Strategic Services team is your new competitive advantage.

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We’re the Khoros Strategic
Services team

A team that’s made up of individuals with deep expertise in social media marketing, analytics, paid marketing, and digital care.

  • Think of us as a team of social media experts who live and breathe our Khoros platform every day.
  • We can serve as a full-service team or a special-ops extension of your agency/in-house crew.

Khoros Strategic Services

Trusted by the world’s top brands

“Khoros Strategic Services quickly became a trusted partner in creating content to support a number of AAA’s organic and paid campaigns, and we've seen great success.”

— Director of Brand Services, AAA National

  • 0%+
    increase in reach year-over-year
  • 0%+
    increase in engagement year-over-year

Products used: Strategic Services, Social Marketing, Social Listening

Read their story
Aaa proof point
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Ready to see for yourself?

Let us show you what Khoros can do.

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We support customers across the entire digital customer engagement journey.

  • Social strategy

    Social Strategy

    Laying the foundation to build or elevate organic social programs or paid strategies.

  • Brand love

    Brand Love

    Bringing your brand to life by creating meaningful, lasting customer relationships through digital interactions.

  • Community engagement

    Community Engagement

    Full social or owned community management services, from social care to chat bot strategy.

  • Analytics

    Analytics

    Collecting insights based on paid and owned social performance, so you understand the story that your data tells.

  • Trend tracking

    Trend Tracking & Cultural Relevance

    Real time identification of white space opportunities for relevant, timely brand activations.

Options

You’ve got options. Why choose Khoros Strategic Services?

The Khoros Strategic Services Team is made up of 130+ individuals with deep expertise creating ROI-driven social strategies for brands around the globe.

  • Our team functions a little bit like an agency, but we are solely focused on all things social marketing and online communities.
  • The services we offer touch on every aspect of what makes a successful and well rounded social media marketing program or campaign.
  • We’ll also help get your online community off the ground or take your existing one to the next level.

 

“Working with the Khoros team and platform enables us to effectively engage car enthusiasts on social media and attract new members to our brand.”

— Director of Audience Development, Hagerty

  • 0%
    year-over-year total follower growth
  • 0%
    increase in Instagram impressions

Products used: Khoros Social Marketing, Khoros Strategic Services

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Hagerty proof point
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Ready to see for yourself?

We can’t wait to show you how we can help your enterprise brand connect with customers. We’re digital-first and can help you engage customers like never before.

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Khoros is a platform for digital-first customer engagement

We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine digital customer care with online brand communities and social media for the highest ROI.

Online, brand communities

Host a space where your customers can ask questions, solve problems, and share new ideas.

Learn about Khoros Communities

Social media marketing and management

Orchestrate, govern, and measure social media campaigns that drive business results.

Learn about Khoros Marketing
“Strategic Services understood our unique needs and tailored custom strategy to help us meet and exceed our goals.”

— Director of Brand Services, AAA National

  • 0%+
    increase in reach year-over-year
  • 0K
    views for the Diamond Program videos

Products used: Strategic Services, Social Marketing, Social Listening

Read their story
Aaa proof point 2

Have a problem you can’t crack?

A program that needs some extra love? We’re here and we’re ready.
Talk to an expert

Related resources to learn more

5 trends that matter most in retail marketing right now

 

COVID-19 Marketing Strategy & Community Moderation Best Practices

 

Tips to handle the surge to social

How to level up your community engagement at every stage

 

The social media marketer’s guide to a difficult economy

 

The retail trends talk