Expert services

in online communities,

social media, and 

customer service

Intensely focused, insanely smart, and radically innovative, the Khoros Strategic Services team is your new competitive advantage.

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We’re the Khoros Strategic
Services team.

A team that’s made up of individuals with deep expertise in social media marketing, analytics, paid marketing, and digital care.

  • Think of us as a team of social media experts who live and breathe our Khoros platform every day.
  • We can serve as a full-service team or a special-ops extension of your agency/in-house crew.

Trusted by the world’s top brands

“Khoros Strategic Services quickly became a trusted partner in creating content to support a number of AAA’s organic and paid campaigns, and we've seen great success.”

Director of Brand Services, AAA National

  • 0%+
    increase in reach year-over-year
  • 0%+
    increase in engagement year-over-year

Products used: Strategic Services, Social Marketing, Social Listening

Aaa proof point
Request demo 1

Ready to see for yourself?

Let us show you what Khoros can do.

We support customers across the entire digital customer engagement journey.

  • Planning

    Planning for social marketing & digital care

    It takes a village to build an effective strategy for social marketing and branded communities. Our team can build your strategy from scratch or polish it up to target the right audience.

  • Social content

    Social content strategy & creation

    When it comes to social media, brands stand out based on their content. Using Khoros software, we analyze which content best resonates with your target audience.

  • Community

    Community management & engagement

    Social media gives consumers a megaphone to share their opinions. Community management protects your brand from declining customer satisfaction and increases brand affinity.

  • Measurement

    Measurement of social marketing & care

    We use our own software and work with you to establish your social business goals, set benchmarks to track performance, and create custom report templates for social.

  • Execution

    Execution & optimization of paid social media

    Organic content is vital, but to ensure you reach the right audience at the right time, you’ve got to pay to play. We work with you to establish social business goals and how paid can support.


You’ve got options. Why choose Khoros Strategic Services?

The Khoros Strategic Services Team is made up of 130+ individuals with deep expertise creating ROI-driven social strategies for brands around the globe.

  • Our team functions a little bit like an agency, but we are solely focused on all things social marketing and online communities.
  • The services we offer touch on every aspect of what makes a successful and well rounded social media marketing program or campaign.
  • We’ll also help get your online community off the ground or take your existing one to the next level.


“Working with the Khoros team and platform enables us to effectively engage car enthusiasts on social media and attract new members to our brand.”

— Director of Audience Development, Hagerty

  • 0%
    year-over-year total follower growth
  • 0%
    increase in Instagram impressions

Products used: Khoros Social Marketing, Khoros Strategic Services

Hagerty proof point
Request demo 2

Ready to see for yourself?

We can’t wait to show you how we can help your enterprise brand connect with customers. We’re digital-first and can help you engage customers like never before.

Khoros is a platform for digital-first customer engagement

We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine digital customer care with online brand communities and social media for the highest ROI.

Online, brand communities

Host a space where your customers can ask questions, solve problems, and share new ideas.

Social media marketing and management

Orchestrate, govern, and measure social media campaigns that drive business results.

“Strategic Services understood our unique needs and tailored custom strategy to help us meet and exceed our goals.”

Director of Brand Services, AAA National

  • 0%+
    increase in reach year-over-year
  • 0K
    views for the Diamond Program videos

Products used: Strategic Services, Social Marketing, Social Listening

Aaa proof point 2

Have a problem you can’t crack?

A program that needs some extra love? We’re here and we’re ready.