Platform

Digital-first, unified engagement hub

For digital customer service

Agent efficiency, automation, and operational insights

Messaging | Modern Chat | Chatbot | Social & Reviews

For community engagement

Self-service support, education, and collaboration

For digital marketing

Content management, publishing, and governance

Social Marketing | Social Listening | Experiences

CX Insights

A unified, actionable view for world-class CX

By industry

Financial services & insurance

Secure solutions to keep customer information safe

Telecommunications

Cutting-edge tech to innovate and inform your customers

Technology & software

Deep insights to keep a pulse on customer demands

Travel & hospitality

Real-time capabilities to stay connected with consumers

Retail & distribution

An integrated platform to nurture the customer journey

Expert services in online communities, social media, and customer engagement strategy

Intensely focused, insanely smart, and radically innovative, the Khoros Strategic Services team is your new competitive advantage.

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We’re the Khoros Strategic
Services team

A team that’s made up of individuals with deep expertise in social media marketing, analytics, paid marketing, and digital care.

Think of us as a team of social media experts who live and breathe our Khoros platform every day.

We can serve as a full-service team or a special-ops extension of your agency/in-house crew.

Trusted by the world’s top brands

Social and digital expertise⁠ — at your service

Team of experts when you need us
From working as an extension of your team on that special project to ongoing support, we have deep expertise in social media and digital engagement.

Our strength in numbers
We have over 100 experts in community management, paid social, analytics, and content — all laddering up to holistic, ROI-driving strategic solutions.

“Khoros Strategic Services quickly became a trusted partner in creating content to support a number of AAA’s organic and paid campaigns, and we've seen great success.”

— Director of Brand Services, AAA National

0%+
increase in reach year-over-year
0%+
increase in engagement year-over-year

Products used: Strategic Services, Social Marketing, Social Listening

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Ready to see for yourself?

Let us show you what Khoros can do.

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We support customers across the entire digital customer engagement journey.

Social Strategy

Laying the foundation to build or elevate organic social programs or paid strategies.
Brand Love

Bringing your brand to life by creating meaningful, lasting customer relationships through digital interactions.
Community Engagement

Full social or owned community management services, from social care to chat bot strategy.
Analytics

Collecting insights based on paid and owned social performance, so you understand the story that your data tells.
Trend Tracking & Cultural Relevance

Real time identification of white space opportunities for relevant, timely brand activations.

You’ve got options. Why choose Khoros Strategic Services?

The Khoros Strategic Services Team is made up of 130+ individuals with deep expertise creating ROI-driven social strategies for brands around the globe.

Our team functions a little bit like an agency, but we are solely focused on all things social marketing and online communities.
The services we offer touch on every aspect of what makes a successful and well rounded social media marketing program or campaign.
We’ll also help get your online community off the ground or take your existing one to the next level.

“Working with the Khoros team and platform enables us to effectively engage car enthusiasts on social media and attract new members to our brand.”

— Director of Audience Development, Hagerty

0%
year-over-year total follower growth
0%
increase in Instagram impressions

Products used: Khoros Social Marketing, Khoros Strategic Services

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Ready to see for yourself?

We can’t wait to show you how we can help your enterprise brand connect with customers. We’re digital-first and can help you engage customers like never before.

Talk to an expert

Khoros is a platform for digital-first customer engagement

We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine digital customer care with online brand communities and social media for the highest ROI.