Conversational commerce: How brands use messaging, chat, and bots to drive sales, service, and customer insights

See what adding conversational commerce capabilities to your chat solution can do for your business.

Khoros Engage 2021

What can your chat solution do for your business?

Most brands know that chat is a great way to conduct customer service: it’s more efficient than phone, and it’s easier for both agents and customers. Of course, chat isn’t the only way to talk to customers digitally. There’s also social media, SMS, and a host of other channels.

But these channels aren’t just good for customer service; they can also be excellent ways to enhance the customer journey and even sell more products. Some of the world’s top brands are employing conversational commerce — ecommerce using conversation as the main medium of communication — to improve their customer experience. This method can help customers find the right products for them and help your brand improve its bottom line.

Watch this on-demand breakout session to see what conversational commerce can do for your brand.

Watch the webinar