Conversational commerce: How brands use messaging, chat, and bots to drive sales, service, and customer insights

What can your chat solution do for your business?

Most brands know that chat is a great way to conduct customer service: It’s more efficient than phone, and it’s easier for both agents and customers. Of course, chat isn’t the only way to talk to customers digitally. There’s also social media, SMS, and a host of other channels.

But these channels aren’t just good for customer service; they can also be excellent ways to enhance the customer journey and even sell more products. Some of the world’s top brands are employing conversational commerce — ecommerce using conversation as the main medium of communication — to improve their customer experience. This method can help customers find the right products for them and help your brand improve its bottom line.

Watch this on-demand breakout session to see what conversational commerce can do for your brand.