AI & Automation
AI for every conversation, campaign, and customer
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
Quality control isn't just for products. Contact center supervisors have the enormous responsibility of ensuring high-quality, efficient service for every customer, every time. Consumer expectations are rapidly changing, and the best contact centers are changing with them. That takes a careful, intentional approach to customer experience. A professional staff is important, but just as vital are effective tools and workflows to get the job done right.
Managing a successful contact center isn’t just about creating happy customers; it’s also about making sure agents have the resources they need to succeed. Brands that excel in customer service focus internally as well as externally. They take concrete steps to reduce agent turnover, improve workflow efficiency, and measure agent performance in real-time. They also leverage artificial intelligence, including chatbots, to reduce agent workload and make sure that humans are handling the most important inquiries.
We have assembled this guide, with strategies and tools used by some of the top brands in the world, to help contact center supervisors understand and implement techniques to raise customer satisfaction — even when customers contact the brand with complaints or negative feedback. The best brands don’t simply resolve customer complaints mechanically; they use a combination of human intuition and AI-driven technology to turn negative experiences into positive ones. That means more retention and better business metrics for your brand.
Want to view our regional site for Australia?
Go to siteWant to view our regional site for New Zealand?
Go to site