Best practices to help your brand during COVID-19 Learn More
  • Products

    Products

    • Khoros Care

      Digital customer care on every channel

      Messaging | Modern Chat | Chatbot | Social

    • Khoros Communities

      Online brand communities for enterprises

    • Khoros Marketing

      Social media marketing & listening

      Social Marketing | Social Listening

    • Integrations

      All the major social channels work with our software

    By solution

    • For digital customer care

      Agent care efficiency and contact center insights

    • For community engagement

      Self-service support, education, and collaboration

    • For social media management

      Content management, publishing, and governance

  • Services

    • Strategic Services

      Our in-house experts in social media and community management for Khoros customers

    • Developer Network

      Data integrations for better customer experience

  • Events

    • Upcoming Events

      Join us for live webinars and other events, like Khoros Engage

    • On-Demand

      Watch webinars and events on your own time

  • Resources

    • Resource Center

      Whitepapers, checklists, on-demand webinars, guides, and more

    • Blog

      Insights, tips, news, and more from our team to yours

    • Customer Stories

      Case studies with successful customers to see how they did it

  • About

    • About Khoros

      15+ years experience, built from Spredfast and Lithium

    • Leadership

      Meet the team that leads the team

    • Newsroom

      Press releases and other announcements

    • Careers

      We’re hiring — come build the future of customer experience

    • Contact Us

      Need anything? We’re here for you

  • Community

    • Atlas Community

      Connect with 70K+ customer engagement professionals

    • Support Center

      Find solutions and support for Khoros products here

  • Get a Demo
  • Login
  • Get a Demo
  • Login
  • Products

    Products

    • Khoros Care

      Digital customer care on every channel

      Messaging | Modern Chat | Chatbot | Social

    • Khoros Communities

      Online brand communities for enterprises

    • Khoros Marketing

      Social media marketing & listening

      Social Marketing | Social Listening

    • Integrations

      All the major social channels work with our software

    By solution

    • For digital customer care

      Agent care efficiency and contact center insights

    • For community engagement

      Self-service support, education, and collaboration

    • For social media management

      Content management, publishing, and governance

    Google Business Messages
    Learn More
  • Services

    • Strategic Services

      Our in-house experts in social media and community management for Khoros customers

    • Developer Network

      Data integrations for better customer experience

    Retail Webinar
    Watch now
  • Events

    • Upcoming Events

      Join us for live webinars and other events, like Khoros Engage

    • On-Demand

      Watch webinars and events on your own time

    Khoros Engage 2020
    Register for free
  • Resources

    • Resource Center

      Whitepapers, checklists, on-demand webinars, guides, and more

    • Blog

      Insights, tips, news, and more from our team to yours

    • Customer Stories

      Case studies with successful customers to see how they did it

    Covid 19 promo
    Learn more
  • About

    • About Khoros

      15+ years experience, built from Spredfast and Lithium

    • Leadership

      Meet the team that leads the team

    • Newsroom

      Press releases and other announcements

    • Careers

      We’re hiring — come build the future of customer experience

    • Contact Us

      Need anything? We’re here for you

  • Community

    • Atlas Community

      Connect with 70K+ customer engagement professionals

    • Support Center

      Find solutions and support for Khoros products here

    Community pros
    Join Atlas

The supervisor's guide to building and managing a world-class contact center

Guide to building and maintaining a contact center header image

Welcome back!

Not you? Click here

Download the guide


Contact center supervisors have the enormous responsibility of ensuring high-quality, efficient service for every customer that experiences an issue. If there’s an issue, supervisors need to be prepared to fix it. A professional staff is important, but just as vital are effective tools and workflows to get the job done right. We have assembled this guide, with strategies and tools used by some of the top brands in the world, to help supervisors understand exactly how to build and manage a world-class contact center.

Want to learn more about Khoros?

Let's talk

Khoros software and services help you win, serve, and grow customers across social marketing, digital care, and branded communities.

Choose a Region
  • United States (English)
  • Deutschland (Deutsch)
  • France (Français)
Products
  • Khoros Platform
  • Care
  • Communities
  • Marketing
Services
  • Strategic Services
  • Partners
Resources
  • Resource Center
  • Blog
  • Customer Stories
Company
  • About Khoros
  • Leadership
  • Newsroom
  • Careers
  • Events
Integrations
  • Facebook
  • Instagram
  • LinkedIn
  • Pinterest
  • Twitter
Connect
  • Get a Demo
  • Contact Us
  • Email Us
  • Atlas Community
  • © Khoros, LLC
  • Privacy
  • Security
  • Disclaimer
  • Policy and Guidelines
  • Terms of Use