ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More

Platform
Platform
- Platform
  
  Digital-first, unified engagement hub
- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
  Online brand communities for enterprises
- Khoros Marketing
  
  Social media marketing & listening
  
  Social Marketing | Social Listening | Experiences
- Topbox
  
  Enterprise CX analytics from Topbox, recently acquired by Khoros
- Integrations
  
  Channel and tech integrations to provide a seamless customer experience
By solution
- For digital customer care
  
  Increase agent efficiency and get contact center insight
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Developer Network
  
  Data integrations for better customer experience
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Resources
- Resource Center
  
  Whitepapers, checklists, on-demand webinars, guides, and more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Company
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

The Forrester Wave^TM: Social Suites, Q4 2019 evaluation provides an overview of “the eight social suite providers that matter most,” and features Khoros as a Strong Performer, saying that Khoros “maintains its legacy open partner ecosystem and plethora of third-party options to extend brand activity beyond social media” and “customer references overwhelmingly praise Khoros’ unique product coaching support (included in all licenses).”

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The vendors were evaluated against 40 criteria, which were grouped into three categories: current offering, strategy, and market presence.

Some of the key takeaways from The Forrester Wave^TM: Social Suites, Q4 2019 include:

Social media can’t remain in a silo; companies demand meshing social media programs into enterprises’ broader activities.
Social suites dominate in social publishing and customer response capabilities.
Social suite vendors offer straightforward features, evidenced by the fact that customer references experienced few onboarding and training challenges compared to more technical social listening platforms or social advertising technology (adtech).
European markets slightly lag North America in consumer behaviors and needs.

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Platform

By solution

Platform

By solution

The Forrester Wave™: Social Suites, Q4 2019

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