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The Forrester WaveTM: Social Suites, Q4 2019 evaluation provides an overview of “the eight social suite providers that matter most,” and features Khoros as a Strong Performer, saying that Khoros “maintains its legacy open partner ecosystem and plethora of third-party options to extend brand activity beyond social media” and “customer references overwhelmingly praise Khoros’ unique product coaching support (included in all licenses).”
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The vendors were evaluated against 40 criteria, which were grouped into three categories: current offering, strategy, and market presence.
Some of the key takeaways from The Forrester WaveTM: Social Suites, Q4 2019 include:
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