Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Khoros takes Information Security and Compliance very seriously.
ISO/IEC 27001 is widely known, providing requirements for an information
security management system (ISMS), though there are more than a dozen
standards in the ISO/IEC 27000 family. Using them enables organizations of
any kind to manage the security of assets such as financial information,
intellectual property, employee details or information entrusted by third
parties.
These reports are intended to meet the needs of a broad range of users that need detailed information and assurance about the controls at a service organization relevant to security, availability, and processing integrity of the systems the service organization uses to process users’ data and the confidentiality and privacy of the information processed by these systems.
Contact your Khoros Account team to request our SOC 2 Type II report.
Companies who display the TRUSTe Certified Privacy seal have demonstrated that their privacy policies and practices meet the TRUSTe Enterprise Privacy & Data Governance Practices Assessment Criteria.
The PCI Security Standards Council’s mission is to enhance global payment account data security by developing standards and supporting services that drive education, awareness, and effective implementation by stakeholders.
Contact your Khoros Account team to request our PCI DSS documentation.
Khoros protects all sensitive customer information by implementing operational policies and procedures including Proactive Monitoring, Encryption at rest and in transit, Vulnerability Management, Intrusion Detection and Prevention, and Data Retention and Destruction Policies.
Khoros utilizes AWS as its hosting platform which gives us the ability to remain resilient globally even if one location goes down. AWS spans multiple geographic locations and availability zones.
Khoros has robust processes in place to assure that security is tightly integrated within our products.
Khoros maintains a documented risk management program with an owner responsible for maintenance of the document and annual review of security risks. In depth risk analyses are performed for all critical systems. Results are documented in a central tracking system and findings are remediated accordingly. Risk assessments are conducted annually at minimum.
Khoros products are hosted on Amazon Web Services (AWS) in The United States, Ireland* and Australia*. Physical and environmental controls are specifically outlined in AWS’s Security Whitepaper. Additionally, AWS supports ISO 27001, SOC2 Type II, FedRAMP and FISMA certification, which requires best practice in physical and environmental controls.
Khoros engages with third party vendors to provide you services more effectively, where those organizations may impact Khoros’ Security Posture, we take appropriate steps to ensure security is maintained by establishing contractual agreements that require services organizations to adhere to requirements laid out by Khoros. To review the list of our sub-services organization, please visit https://khoros.com/khoros-subprocessors.
Khoros has established policies and procedures (also known as runbooks) for responding to potential security incidents. All incidents are managed by Khoros dedicated Security Incident Response Team.
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