Conversational commerce to connect with customers the way they want
Easily message customers from a unified engagement hub: Give agents the ability to engage fluidly between Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, email, SMS, reviews, social channels, in-app, web messaging, and community.
Increase efficiency with AI and ML-powered automation: Scale digital care and take the right action with operational metrics alongside customer experience analytics.
Improved customer satisfaction: Resolve customers’ needs quickly, easily, and personally by being accessible in their channel of choice.
Personalized one-to-one experiences Enable authentic, real-time conversations with empowered agents and bot assistance to increase customer satisfaction.