Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Connect with customers like their friends do. SMS, email, Facebook Messenger, Google’s Business Messages, Apple Messages for Business, owned and in-app messaging and more — at an enterprise scale.
“Thanks to Khoros Care, we’re able to immediately analyze customer feedback for insights and prioritize the incoming posts to give us an overview of how each segment was talking about the incident.”
— Social Media Manager, Swisscom
Products used: Messaging, Social Care
Let us show you what Khoros can do.
When customers need help, they use Google to find your contact information. Google’s Business Messages offers convenient entry points on Google Maps and Search for customers to start rich messaging conversations.
Offer interactive experiences directly within iOS Messages, with scheduling, list pickers, authentication, Apple Pay, and more.
Increase conversion rates with organic posts and paid ads that drive customers directly to a Facebook Messenger conversation instead of a clumsy form fill or web navigation experience.
Customers deserve fast, high-quality service in every channel — especially email. Consolidate email, chat, and messaging into a single hub with industry-leading workflows and ease-of-use.
Message with customers in your brand’s mobile app and scale your digital operation with confidence. Real-time to anytime conversations in a branded, secure, GDPR-compliant, and ISO certified channel
Dramatically reduce call volume with IVR deflection and “click-to-message” entry points and increase customer satisfaction by engaging consumers in a familiar, preferred, convenient channel.
Power your communication with customers all over the world, so you can connect with them on WhatsApp in a simple, secure, and reliable way
“Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device, they’re using at the time.”
— Web Applications Manager, Midco
Products used: Messaging, Modern Chat, Chatbot, Social Care
Let us show you what Khoros can do.
Don’t let a conversation drop because a session ended or a device changed.
Continue conversations from public and private social feeds to secure, owned customer messaging for data protection and control over end-to-end customer experience.
Reduce agent training time, especially for flex agents
Automatically label posts with actionability, sentiment, language, source, and content tags to optimize workflows and reporting.
Never lose context in a customer messaging interaction, and ensure customers can re-engage whenever — and on whatever device — is most convenient.
Respond with more context by using the most complete customer profile that contains information across social networks, CRM systems, interests, influence, tags, and internal notes across departments.
Learn from posts you’ve responded to in the past to help you better respond to posts in the future — and apply sentiment, all without the need to manually train.
Authenticate the identity of customers to increase confidence when handling personal data and securely collect and own personal data.
“Adding messaging to our platform in order to bring customers’ personal data into support conversations makes the customer feel more secure, and it makes our legal team feel more secure as well.”
— Senior Social Media Strategist, Sprint
Product used: Messaging
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