Platform
Digital-first, unified engagement hub
ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
People message friends and family throughout the day, whenever it is convenient — between meetings, soccer practice, and even at stoplights. This communication also spans multiple channels. Consumers may send a text to mom, share a video with a friend on Facebook Messenger, or reply back to a coworker on WhatsApp within a matter of minutes.
Increasingly, consumers expect brands to offer customer service options in the same way. And more and more, it matters: failure to provide a consistent, high-quality customer experience on your customers’ channels of choice means they could join the 82 percent who say they’ve abandoned a brand over a single bad service experience. Companies are nearly 3 times more likely to retain customers when they get their omnichannel care strategy right.
Market forces pushing toward unified customer experience management across digital channels including messaging highlight one of the key benefits of Khoros’ omnichannel care solution. As customer service increasingly shifts from phone calls to messaging, the forward-thinking brands who capitalize on these trends and respond by meeting customers where they are will reap the rewards. calls to messaging, the smart brands who capitalize on this opportunity will reap the rewards.
In this whitepaper, you’ll discover how to make the most of messaging with
resources to help you:
1. Understand why traditional support doesn’t cut it
2. Leverage emerging messaging platforms to build closer relationships with your customers
3. Identify opportunities that messaging offers (and avoid the common pitfalls)
4. Deliver a seamless omnichannel experience now and build for the future
Download the whitepaper now to learn more.