The Superhero of Customer Support: Messaging

Autumn Product Launch: Self-service chatbot builder, Zoom integration, & secure forms

Platform
Platform
- Platform
  
  Digital-first, unified engagement hub
- For contact centers
  
  Agent efficiency, automation, and operational insights
  
  Messaging | Modern Chat | Chatbot | Social & Reviews
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
  
  Social Marketing | Social Listening | Experiences
- For CX Insights
  
  A unified, actionable view for world-class CX
By industry
- Financial services & insurance
  
  Secure solutions to keep customer information safe
- Telecommunications
  
  Cutting-edge tech to innovate and inform your customers
- Technology & software
  
  Deep insights to keep a pulse on customer demands
- Travel & hospitality
  
  Real-time capabilities to stay connected with consumers
- Retail & distribution
  
  An integrated platform to nurture the customer journey
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
- Partners
  
  Data integrations for better customer experience
- Product Coaching
  
  Increase satisfaction and improve product adoption with complimentary training.
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Resources
- Podcast
  
  CX Confessions, the definitive podcast for digital CX leaders
- Resource Center
  
  Guides, tipsheets, ebooks, on-demand webinars, & more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
- Channel integrations
  
  Integrations to connect with your customers, wherever they are
  
  Tech integrations
Company
- About Khoros
  
  20+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

DEL631 Create updated visuals for landing pages Superheroof CS v1

Download the Whitepaper

People message friends and family throughout the day, whenever it is convenient — between meetings, soccer practice, and even at stoplights. This communication also spans multiple channels. Consumers may send a text to mom, share a video with a friend on Facebook Messenger, or reply back to a coworker on WhatsApp within a matter of minutes.

Increasingly, consumers expect brands to offer customer service options in the same way. And more and more, it matters: failure to provide a consistent, high-quality customer experience on your customers’ channels of choice means they could join the 82 percent who say they’ve abandoned a brand over a single bad service experience. Companies are nearly 3 times more likely to retain customers when they get their omnichannel care strategy right.

Market forces pushing toward unified customer experience management across digital channels including messaging highlight one of the key benefits of Khoros’ omnichannel care solution. As customer service increasingly shifts from phone calls to messaging, the forward-thinking brands who capitalize on these trends and respond by meeting customers where they are will reap the rewards. calls to messaging, the smart brands who capitalize on this opportunity will reap the rewards.

In this whitepaper, you’ll discover how to make the most of messaging with
resources to help you:

1. Understand why traditional support doesn’t cut it
2. Leverage emerging messaging platforms to build closer relationships with your customers
3. Identify opportunities that messaging offers (and avoid the common pitfalls)
4. Deliver a seamless omnichannel experience now and build for the future

Download the whitepaper now to learn more.

Platform

By industry

Platform

By industry

The superhero of customer support: Messaging

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Download the Whitepaper