Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
This video is a recorded breakout session from Khoros Engage, held September 9 - 11, 2019 in Austin, Texas.
In this video, you’ll learn how to harness the power of today’s most impressive emerging channel: messaging. Private messaging is already changing the digital customer service landscape. Brands that embrace messaging enjoy increased call deflection savings, and the channel also creates happier customers, who no longer need to call in and suffer through the frustration of being bounced around from agent to agent.
There are many other benefits to messaging, including:
Your customers message each other every day, and they increasingly expect this communication style with brands. According to Adweek, 68% of consumers say that messaging is the most convenient way to stay in touch with businesses. Messaging allows consumers to engage in safe, convenient and personalized experiences.
Watch the video now to learn from top brands who will share how they’re embracing messaging to create engaging experiences and long-lasting relationships with their customers.