Best practices to help your brand during COVID-19 Learn More

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Products
- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
  Online brand communities for enterprises
- Khoros Marketing
  
  Social media marketing & listening
  
  Social Marketing | Social Listening
- Integrations
  
  All the major social channels work with our software
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- For digital customer care
  
  Agent care efficiency and contact center insights
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
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  Our in-house experts in social media and community management for Khoros customers
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  Data integrations for better customer experience
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  Case studies with successful customers to see how they did it
About
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
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  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

Products
Products
- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
  Online brand communities for enterprises
- Khoros Marketing
  
  Social media marketing & listening
  
  Social Marketing | Social Listening
- Integrations
  
  All the major social channels work with our software
By solution
- For digital customer care
  
  Agent care efficiency and contact center insights
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
Learn More
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Developer Network
  
  Data integrations for better customer experience
Watch now
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Register for free
Resources
- Resource Center
  
  Whitepapers, checklists, on-demand webinars, guides, and more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Learn more
About
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here
Join Atlas

Watch the Video

This video is a recorded breakout session from Khoros Engage, held September 9 - 11, 2019 in Austin, Texas.

Speakers:

Dave Evans, VP Social Strategy at Khoros
Allison Fasching, Sr. Social Media Strategist at Sprint
Rob Lawson, Partnerships at Google

In this video, you’ll learn how to harness the power of today’s most impressive emerging channel: messaging. Private messaging is already changing the digital customer service landscape. Brands that embrace messaging enjoy increased call deflection savings, and the channel also creates happier customers, who no longer need to call in and suffer through the frustration of being bounced around from agent to agent.

There are many other benefits to messaging, including:

Increased personalization. Because it’s how most people communicate in their closest relationships, messaging is a more familiar, approachable, and human experience for customers to have with your brand.
Convenience. Empowered customers can seek assistance around their schedule, not just yours.

Time. A complete record is made of every interaction — including all system actions taken by the agent. This eliminates the need for customers to repeat their information as the conversation moves between agents, and improves agent efficiency by eliminating time spent documenting the case.

Profit. Goods and services are sold directly with a click of a button, and leads who have not yet purchased can be retargeted. A phone call can’t do that!

Insights. Combined with automation, data from conversations can be used to deliver a relevant message, offer, or content at the right moment.

Your customers message each other every day, and they increasingly expect this communication style with brands. According to Adweek, 68% of consumers say that messaging is the most convenient way to stay in touch with businesses. Messaging allows consumers to engage in safe, convenient and personalized experiences.

Watch the video now to learn from top brands who will share how they’re embracing messaging to create engaging experiences and long-lasting relationships with their customers.

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Making the Most of Private Messaging

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Watch the Video