Platform
Platform
- Customer engagement platform
  
  Digital-first, omnichannel platform built for enterprises
- Contact centers
  
  Agent efficiency, automation, and operational insights
- Community engagement
  
  Self-service support, education, and collaboration
- Social media management
  
  Content management, publishing, and governance
- CX Insights
  
  A unified, actionable view for world-class CX
Products
- Brand Communities
  
  Create a space for customers to get answers, connect with peers, and share new ideas
- Messaging
  
  Connect with customers on SMS, Messenger, WhatsApp, & more
- Modern Chat
  
  Chat with customers in real-time or anytime on your website
- Chatbot
  
  Start the conversation with automation, increase agent efficiency, triage, & more
- Social & Reviews
  
  Protect your brand & drive loyalty across social media and review site
- Social Marketing
  
  Orchestrate social campaigns that drive business results
- Social Listening
  
  Understand social trends from customers, the market, and competitors
- Experiences
  
  Find, curate, and share the best social media content
Solutions
By use case
- Call deflection
  
  Deflect inquiries to messaging channels and self-service communities
- Conversational AI
  
  Automate conversations with our intuitive drag-and-drop platform
- AI-enhanced agents
  
  Supercharge agents with AI tools & intuitive workflows
- Customer journey optimization
  
  Optimize customer experiences by really listening across all your channels
- Growth communities
  
  Build brand awareness with a user-generated knowledge hub
- Conversational Marketing
  
  Drive higher conversion rates and more revenue
By industry
- Financial services & insurance
  
  Secure solutions to keep customer information safe
- Telecommunications
  
  Cutting-edge tech to innovate and inform your customers
- Technology & software
  
  Deep insights to keep a pulse on customer demands
- Travel & hospitality
  
  Real-time capabilities to stay connected with consumers
- Retail & distribution
  
  An integrated platform to nurture the customer journey
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
- Partners
  
  Data integrations for better customer experience
- Product Coaching
  
  Increase satisfaction and improve product adoption with complimentary training.
Resources
- Podcast
  
  CX Confessions, the definitive podcast for digital CX leaders
- Resource Center
  
  Guides, tipsheets, ebooks, on-demand webinars, & more
- Channel integrations
  
  Integrations to connect with your customers, wherever they are
  
  Tech integrations
- Developer Information
  
  Technical overviews and links to developer documentation
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Titans of Customer Engagement
  
  A customer experience podcast with Khoros Customers
- Social Media Accounts
  
  Check out our social content and follow us on every major platform
Company
- About Khoros
  
  20+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better

English (US/UK)

Manage emails with better agent tools and automation

Handle your high email volume with the same AI and efficiencies that chat and messaging agents love.

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Respond to emails directly within

Khoros Care

Customers deserve fast, high-quality service in every channel — especially email. Consolidate email, chat, and messaging into a single hub with industry-leading workflows and ease-of-use.

Don’t sacrifice email capabilities

Harness pre-built APIs to enable forwarding and CCs, and set dynamic headers and signatures that manage expectations or offer the option to deflect to mobile messaging channels.

Industry-leading efficiency

Khoros Care combines email with the widest range of messaging channels in the industry’s most efficient and easy-to-use platform — so agents never miss an opportunity to deliver your brand’s best service.

Learn more about what Khoros Care can do for your brand on email.

AI-powered chatbots & agent tools

Equip your agents with AI to automatically suggest the best response, machine learning for advanced routing and prioritization, and chatbots that can quickly resolve up to 40% of customer inquiries.