Digital-first, unified engagement hub
Customers deserve fast, high-quality service in every channel — especially email. Consolidate email, chat, and messaging into a single hub with industry-leading workflows and ease-of-use.
Harness pre-built APIs to enable forwarding and CCs, and set dynamic headers and signatures that manage expectations or offer the option to deflect to mobile messaging channels.
Khoros Care combines email with the widest range of messaging channels in the industry’s most efficient and easy-to-use platform — so agents never miss an opportunity to deliver your brand’s best service.
Learn more about what Khoros Care can do for your brand on email.
Equip your agents with AI to automatically suggest the best response, machine learning for advanced routing and prioritization, and chatbots that can quickly resolve up to 40% of customer inquiries.
Learn about the features, benefits, and audience profiles of the top channels that consumers around the world use to interact with their favorite brands.
Join us as executives from USAA and Jawwy discuss how brands can determine the blend of digital and traditional channels that’s right for your contact center.
Contact Centers are constantly evolving. Learn how to meet more customers in their channel of choice, along with how to plan, staff, measure, & improve.