Agent efficiency, automation, and operational insights
Handle your high email volume with the same AI and efficiencies that chat and messaging agents love.
Customers deserve fast, high-quality service in every channel — especially email. Consolidate email, chat, and messaging into a single hub with industry-leading workflows and ease-of-use.
Harness pre-built APIs to enable forwarding and CCs, and set dynamic headers and signatures that manage expectations or offer the option to deflect to mobile messaging channels.
Khoros Care combines email with the widest range of messaging channels in the industry’s most efficient and easy-to-use platform — so agents never miss an opportunity to deliver your brand’s best service.
Learn more about what Khoros Care can do for your brand on email.
Equip your agents with AI to automatically suggest the best response, machine learning for advanced routing and prioritization, and chatbots that can quickly resolve up to 40% of customer inquiries.