Message customers
on their digital channel
of choice

Connect with customers like their friends do. SMS, email, Facebook Messenger, Google’s Business Messages, Apple Business Chat, and more — at an enterprise scale.

Conversational commerce to connect with customers the way they want

khoros swirls
  • Easily message customers from a unified engagement hub: Give agents the ability to engage fluidly between Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, email, SMS, reviews, social channels, in-app, web messaging, and community.
  • Increase efficiency with AI and ML-powered automation: Scale digital care and take the right action with operational metrics alongside customer experience analytics.
  • Improved customer satisfaction: Resolve customers’ needs quickly, easily, and personally by being accessible in their channel of choice.
  • Personalized one-to-one experiences Enable authentic, real-time conversations with empowered agents and bot assistance to increase customer satisfaction.