SOLUTIONS & TECHNOLOGY

Aug-19-2024

Khoros Social Media Management Fresh Features episode 5

Khoros Staff

Our newest Khoros Social Media Management feature release has dropped!

In this blog, we’ll explore key feature updates for teams using Khoros Care for Social Media Management, including CRM integration enhancements, React Native mobile SDKs for Brand Messenger, and log exports.

CRM integrations

Manual case creation

Agents can now manually create CRM cases from Khoros Care conversations, sending only relevant posts to Salesforce rather than synching all posts.

Manual case creation

User Mapping

We’ve added the ability for admins to map their agents' emails in case there is a discrepancy between their CRM and Care. This ensures that the Care iFrame is displayed correctly when used in Salesforce.

You can also now customize your brand experience even further and enhance mapping between your CRM and Care platforms with additional CRM field types, such as Multi-Picklists and Dependent Fields.

Autofill rules

When our customers make product enhancement requests, we listen, and that’s how this capability came about! Autofill functionalities can now populate post-level data into Salesforce objects generated from Care.

Brand Messenger - React Native mobile SDKs

Your team can now speed up development and simplify ongoing maintenance of mobile applications with React Native mobile SDKs for Brand Messenger. This feature enables developers to craft high-quality mobile applications that use a single codebase to deploy seamlessly across iOS and Android platforms.

Log exports

Simplify reporting for auditing and compliance purposes with change log exports – now available in Care.

Autofill rules

What’s next?

Don’t miss our next Fresh Features episode, where we’ll continue to introduce market-leading features to our Khoros Social Media Management solution, designed to help you reach your social media goals with confidence. 

In the meantime, if you’re interested in learning more about the exciting new features in this blog, please don't hesitate to reach out to your customer success manager or book a demo to learn more.

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