Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Dataiku is a leading AI and machine learning platform. Before partnering with Khoros, Dataiku didn’t have a formal online community, though they did host a Q&A platform for customers. But the platform had no strategic plan and limited features. Dataiku wanted to more meaningfully connect with their user base and improve the customer experience, so they brought on new staff and evaluated software technology. Dataiku was looking for a customizable platform to ensure that the customer experience remained cohesive throughout their web properties. Analytics and gamification capabilities, as well as the ability to host different discussion styles (like blogs and knowledge-based forums), were also important features in a technology partner. Dataiku needed not just a vendor but an experienced partner that would be able to grow with them and support their success. They chose Khoros Communities.
The Dataiku team is an experienced group of community-building veterans who knew exactly the set of diverse resources they needed to succeed. This helped them secure early buy-in from all company stakeholders and ensure lasting investment in their community. They hired a full community team, including a developer, a manager, and moderation staff. They also added part time resources and buy-in from their design and branding team from the very beginning. They worked with Khoros to plan a detailed launch over several months. Dataiku also identified key super users and interviewed customers to understand what they wanted out of a community experience.
To ensure the success of their community, they launched in multiple phases, beginning with internal power users and super users. They gathered feedback and made crucial adjustments before the wider, public launch. Dataiku hosts a number of weekly challenges to engage community users in a fun way while supporting community onboarding and adoption and helping users explore new features. Dataiku partnered with their account team to track the progress of their community and identify opportunities to improve. The account team connects Dataiku with other customers so that they can learn from them. The team also shares best practices and provides Dataiku with helpful examples from other customers.
Dataiku’s preparation, including stakeholder engagement and buy-in, made Dataiku’s public community launch a success. In the first year, they logged 240k community visits (up 480% from when they hosted a Q&A platform) and had an accepted solution rate of 82%. Their launch was especially ambitious because they weren’t just launching a community; they also launched a customer success ecosystem to help with user advocacy and onboarding. Shortly after launching their community, Dataiku launched the Academy, their learning management system, and then they launched user groups with events. They hosted and centralized all of these tools and content through their community — making it the hub of their customer and partner engagement. Since launch, they’ve had two million solution views.
Dataiku’s product evolves quickly, and their community helps them ensure customers are utilizing their newest technology and are set up for success in terms of adoption and ease of use. Dataiku demonstrates that community members adopt their products faster, onboard faster, and are more likely to renew than other customers.
In the coming year, Dataiku plans to spend more time on community advocacy, expand their Ambassador program, and launch Dataiku Awards. They also plan to optimize the programs that they have in place and promote their newly-launched product ideation. Their longer-term vision is to deeply integrate their community content in the search and help functions in the Dataiku core product platform to make it even easier for customers to access the content they're looking for and to engage with other users.
with Khoros to plan and build an expansive online community with company-wide buy-in and contributions.
virtual events using a third-party vendor within their Khoros Community to connect with members.
an ambassador program to recognize and reward community super users.
closely with the accounts team to track community progress and identify improvement opportunities.
Dataiku started with an experienced team, a carefully planned strategy, and adequate resources to give their community an explosive start. In the first year, Dataiku logged 240k community visits — a 480% jump from the previous year — and they achieved more than $1 million in cost deflection savings. They also had an 82% accepted solutions rate.
in cost deflection
of community traffic from organic search
accepted solutions
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