ON-DEMAND WEBINAR

Setting a future vision for your CX

Check out this webinar from our digital series, Snack Breaks & Hot Takes, featuring industry experts discussing digital transformation and its effect on customer experience, brand-owned communities, and digital contact centers.

Featuring

Devon Ramdan

Sr. Director, Care Strategy and Operations

Jetson

Kim Wilkinson

Vice President Digital Sales, AWS Practice

VoiceFoundry
In this webinar, you will learn:
- Why companies are prioritizing investments to improve their digital engagement with customers
- How Jetson partnered with Khoros to reinvent their customer care
- What Jetson’s key takeaways you can utilize for your brand’s customer care

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During this webinar we invite Jetson’s Devon Ramdan and VoiceFoundry’s Kim Wilkinson to give their ‘hot take’ on digital transformation—the risks to watch out for and, more importantly, the rewards you can reap by setting your own team up for success.

Devon Ramdan has a wealth of experience in customer care and experience, having worked in the field since 2006. Devon joined Jetson in 2021 as Sr. Director of Care Strategy and Operations.

While with VoiceFoundry, Kim Wilkinson oversaw development of AWS Marketplace strategy for key consulting partners and collaborated with partners to integrate sales campaigns and seller enablement with go-to-market strategy.

Setting a future vision for your CX

Featuring

In this webinar, you will learn:

Watch now