Community Learning Labs Full Series

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #8: Long-term management and best practices

In the final episode of the series, Brian Oblinger explains how to drive long-term engagement and measure success in your community.

ONLINE COMMUNITIES | WHITEPAPER

The hi-tech executive’s business case for a brand-owned community

Discover how a brand-owned community can cut costs, boost CLV, and drive innovation for tech companies.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #7: Creating and building upon user momentum

This webinar dives into the programs and practices that motivate, incentivize, and reward your users. Learn how to onboard and engage your users with these best practices.

ONLINE COMMUNITIES | CHECKLIST

Step-by-step checklist for launching a community

Master your community launch! This checklist guides you through each step to create, test, and launch a community successfully.

ONLINE COMMUNITIES | TOOLKIT

Evaluating community vendors content package

Evaluate community vendors confidently with this all-in-one resource. Inside, you'll find all the tools you need to streamline vendor evaluations and choose the best option for your unique business.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #6: Launching your community

Explore key steps for launching a community in Session 6 of Community Learning Labs. Learn about creating a launch plan, establishing governance structures, setting guidelines, and integrating essential systems.

CUSTOMER SERVICE | ON-DEMAND WEBINAR

GenAI in Action #3: How a strong knowledge base fuels GenAI

Discover how to get started with your existing knowledge, what risks to consider, and why knowledge management is the future of AI.

Celebrating Innovation in Online Communities and Customer Engagement

In today’s fast-paced digital world, every brand aims to create loyal, satisfied customers. However, only a few rise above by embracing innovative yet customer-centric strategies on modern digital channels to deliver seamless and personalized brand experiences.

ONLINE COMMUNITIES | TOOLKIT

Starting a community program content package

Take your community program from concept to reality with this all-in-one resource. Inside, you'll find all the tools you need to guide you through every stage of starting a successful community.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community works: How Cisco reimagined its product-focused community for customer success

Watch the on-demand webinar to discover how Cisco reimagined its product-focused community into a dynamic customer success hub.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #5: Launching your community - part 1

Explore key steps for launching a community in Session 5 of Community Learning Labs. Learn about creating a launch plan, establishing governance structures, setting guidelines, and integrating essential systems.

CUSTOMER SERVICE | ON-DEMAND WEBINAR

GenAI in Action #2: Maintaining knowledge to ensure GenAI governance, control, and safety

Explore the pivotal role of knowledge management on data safety and precision and the promising, yet undefined, future of AI regulations and liability.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #4: Evaluating and selecting the right software vendor

Best practices and tools to research, evaluate and select the right community software vendor.

ONLINE COMMUNITIES | VIDEO

Strategic governance and moderation in online communities

Watch this 30-minute panel discussion to learn key strategies for building a governance framework to mitigate risks and maintain community standards.

CUSTOMER SERVICE | ON-DEMAND WEBINAR

GenAI in Action: Redefining Customer Service Series

A three-part webinar series with guest speakers from leading analyst firm IDC covers key GenAI use cases in customer service, mastering GenAI controls and safety, and the importance of brand knowledge as the new fuel powering AI tools.

CUSTOMER SERVICE | ON-DEMAND WEBINAR

GenAI in Action #1: Best practices for GenAI in customer service

Explore GenAI use cases, along with current trends, priorities, deployment tactics, and future challenges and opportunities in customer service.

ONLINE COMMUNITIES | TEMPLATE

Online Community Business Case Template

Ready to pitch your business case for an online community? Use our free template to outline your brand's needs, challenges, and a strategic plan for successful implementation.

ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #3: Building a business case and getting internal alignment

In the third session of the Community Learning Labs series, Brian Oblinger walks through building a business case and garnering internal alignment for your community.