TIPSHEET

GenAI in Action:
Expert tips for enhancing customer service, knowledge management, and governance

This tipsheet explains why leading companies turn to their employees to help boost social media results. Brands with employee advocacy programs improve engagement and brand awareness, even when paid budgets shrink. In under five minutes, see why.

This tipsheet teaches you:
1. Best practices for leveraging GenAI in customer service:
  
  Practical strategies for improving customer support with AI, from chatbots to automated responses.
2. How to optimize knowledge management with AI:
  
  Steps to ensure your knowledge base is constantly evolving and integrated into your AI tools for more accurate solutions.
3. Governance and control for safe GenAI implementation:
  
  Key guidelines for maintaining AI ethics, compliance, and data security while using GenAI in your customer service operations.

TIPSHEET

GenAI in Action: Expert tips for enhancing customer service, knowledge management, and governance

This tipsheet teaches you:

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GenAI in Action:
Expert tips for enhancing customer service, knowledge management, and governance