REPORT

State of Community Management Report 2024

Discover the latest insights into Australian community management with the only benchmarking resource of its kind in Australasia. This report dives into demographics, industry challenges, best practices, and future trends, equipping community professionals, employers, and stakeholders with the data they need to build stronger, more impactful communities.

Produced by: Australian Community Managers

Sponsored by: Khoros, Digital Ethnography Research Centre, Quiip

By accessing the report now, you will learn:

Who are Australia’s Community Managers?
- Discover the demographics of community managers, including gender, age, ancestry, education, and career pathways.
- Gain insights into their expertise, professional development, and tenure in the field.
What’s the reality of working in community management?
- Understand salary benchmarks, job titles, team structures, and work environments.
- Learn about the tasks, challenges, and benefits of working in the community space.
- Explore how businesses perceive and value community management—and where gaps exist.
- Examine community types, sizes, strategies, and industry sectors across Australia.
- Get insights into who participates, platform choices, regulatory considerations, and funding models.
- Dive into moderation challenges, ROI measurement, and economic impact.
What’s Next? The future of community management
- Look at how the field will evolve in the next five years, including emerging technologies.
- Understand how community professionals feel about the future and key areas for improvement.
- Prepare for the next wave of industry trends shaping community engagement and management.

REPORT

State of Community Management Report 2024

By accessing the report now, you will learn:

Who are Australia’s Community Managers?

What’s the reality of working in community management?

What’s Next? The future of community management

Download now