Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
"We switched to Khoros because we found the perfect balance between search, speed, and feature set."
— Lief Zimmerman, Program Manager, F5, Inc.
F5 is a US-based technology company specializing in enterprise application security and delivery. F5’s community roots reach back to 2004, with a mission that has remained constant: the community is a place for conversation. Three years ago, in support of an enterprise pivot and digital transformation, F5 decided to commit to a scalable and robust online community. Since the beginning, F5 has tried several community platforms looking to balance search, speed, and feature sets. Most recently, with these other platforms, F5’s community growth numbers and SEO metrics could not meet the demands of the enterprise. To support the company goals, the Community Team underwent an in-depth RFP process in early 2021 looking for a more full-featured, flexible, and scalable platform. With support from Khoros partner Slalom, F5 chose Khoros Communities. F5 chose Khoros because of their depth of expertise, proven business outcomes, scalability, and the rich experiences Khoros Community offers members.
F5 focuses on providing long-term value to the members with rich engagement opportunities and expert but unofficial advice and content. Maintaining these core values was a priority for F5 when they partnered with Khoros. With Khoros, F5 hosts forums and articles, and the community now has both a Suggestions feature (member submitted Ideas) and an Events feature. F5 has begun experimenting with the Khoros Group Hubs feature, growing substantially since launch. Their organizing principle has been Groups For People rather than Groups for Products or Technology. With Khoros as their partner, the F5 community will continue supporting the company’s digital transformation, syndicating relevant community content into future product offerings, and helping customers and partners innovate and problem solve.
The F5 community team found the Khoros Professional Services team had the level of understanding they needed in a software partner: F5 didn’t need to explain the background of community features, like threaded conversations, because Khoros Professional Services team members already have a deep understanding of community. The honesty and transparency of the Professional Services team helped the F5 community team accomplish their goals better and faster than any previous platform change.
Before partnering with Khoros, F5’s page load times were so high that users around the world found it difficult to connect quickly and almost impossible for SEO crawlers and bots to engage, which negatively affected SEO ranking. Immediately after launching with Khoros, load time averages decreased from seven and a half seconds to under three seconds, which immediately improved their SEO ranking - increasing Natural Search visits by 36%. With Khoros, F5’s CHI score improved. Khoros also supported the F5 community team with a drastically improved responsive (mobile) offering, providing a much faster and more accessible experience for their approximately 20% mobile visitors.
In the coming months, the F5 community team will add several specialized Groups to support goals for membership growth, engagement, and awareness of the company’s cloud, security, and DevOps offerings. Further, the team will promote enterprise-wide support for information sharing with features such as federated search , content syndication, and other off-platform integrations. For F5’s community, the Khoros platform represents the perfect balance of speed, search, and member-first features delivering the highest quality experience around learning, deploying, optimizing, and securing F5 products.
Worked with Khoros partner Slalom to assess the community’s performance, feature opportunities, and community staffing (e.g., content manager.)
Partnered with the Khoros professional services team for community strategy, implementation services (including complex Data Transformations), and post-launch support.
Incorporated OOTB forums, articles, events, and suggestions into their community.
Built several new community groups for MVPs, DevOps, Partners, and Government Users.
F5’s load times went from seven and a half seconds to under three seconds after they went live with Khoros, instantly improving the community’s stature with search engines. The first four months after launch with Khoros, F5’s natural search visits went up 36%, meaning they were increasing exposure across the internet and bringing in more potential members. F5’s CHI (Community Health Index) score exceeded their expectations: within six weeks of going live with Khoros, their score was 648 — the fifth-highest CHI score for a B2B community. This score allowed the F5 team to reinforce the value of the community to leadership, improving company trust in the community. F5’s internal metrics showed that the speed of their Cumulative Layout Shift (CLS), which measures visual stability, went from .5065 seconds to .008 seconds (effectively 0) — one measure among many that proved the F5 community site is stable and performing as expected.
faster page load times
more visits from natural search
CLS speed
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