Holistic Customer Engagement Platform: Viessmann

Viessmann already connected with customers and prospects on specialized trade forums, but they wanted to own the conversation. They built a Khoros Community for customers to post comments on, onboarded Khoros Care to manage volume, and Khoros Marketing to unify communication and service teams.

Holistic Customer Engagement Kudos 2022 Winner 1280x720

“Consolidating everything in a single platform greatly improved the customer and employee experience.”

-Sven Becker, Lead Social Media

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