Digital-first, unified engagement hub
ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More
Automated solutions and AI used to be a luxury for customer support — now, they’re a necessity. Keeping up with the barrage of incoming support inquiries from customers is difficult enough on a legacy system like phone or session-based chat.
Across almost every industry, customers want faster, more customized responses. Top brands are turning to automation and messaging channels to deliver these rich customer service experiences.
We partnered with Google’s messaging experts to demonstrate how your brand can design chatbot flows and use modern messaging channels to improve customer satisfaction.
In this 30 minute session, we’ll examine:
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