Digital Contact Center
Agent efficiency, automation, and operational insights
Khoros Communities is recognized as a strong performer in community management. Read more
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
This in-depth report covers the future of the contact center, including pain points, tech solutions, and much more. This is a must-read for anyone in the customer support industry.
We’re really excited to once again sponsor CCW’s Future of the Contact Center report. The 2021 report goes into great detail about the future of the contact center, including changing costs, pain points, technological solutions, and more. It’s an in-depth look at an industry that saw a lot of change in 2020 and 2021, even as budgets were cut and support volumes rose.
Issues like high agent turnover, difficult-to-use solutions, cumbersome processes, ineffective knowledge bases, and lacking ability to support remote work have plagued the industry in the past 18 months, and they show no signs of slowing.
Of course, the news isn’t always bad for customer support organizations — especially digital contact centers. Top of mind for the best contact centers in 2022 will be creating a more seamless cross-channel experience, improving the quality of experience on digital channels, and improving reliance on AI to increase employee productivity. These are all areas in which a digital-first customer care solution can help.
To learn more about the contact center industry and how it’s preparing to head into 2022, download the report today.
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