Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for a chat with customer engagement experts Brian Cantor, Chris Tranquill, and Gijs van de Nieuwegiessen to learn about how your brand can leverage contact center data.
If you’re like most brands, you have a ton of unstructured data from your customer interactions across every channel you use: voice, social media, web chat, SMS, email, and more. You’re probably also not quite sure how to leverage that data to turn it into better business outcomes. If that sounds like you, this is the conversation that can help you solve your problems.
This is a vitally important area for any business that regularly interacts with customers. Customer interactions can provide clues that help improve experiences and develop deeper, more meaningful relationships with the people that matter most to your business: the customers themselves. For every customer who bothers to contact your brand about an issue, dozens don’t — that’s an immense churn risk, especially if you ignore potentially valuable information like unstructured CX data.
In this quick, 45-minute conversation, customer engagement expert Brian Cantor, Principal Analyst for CCW Digital, sits down with Gijs van de Nieuwegiessen and Khoros’s own Chris Tranquill about using CX data analytics to make a real difference in any organization. They will cover basic strategies any organization can use to create better leads and to nurture customer relationships. With the power of CX analytics, you can make your customers not just tolerant of your brand’s experience, but loyal to it. In a crowded, global marketplace where brands are heavily investing in digital-first strategies to reduce customer effort, that’s a huge leg up.
Listen to the conversation now to learn how to create this benefit for your brand.
Want to view our regional site for Australia?
Go to siteWant to view our regional site for New Zealand?
Go to site