Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Before Khoros, Intuit didn’t have the ability to quickly gather information about trends that affected tax professionals’ work. They then onboarded Khoros Care and leveraged its tagging and automation features. Now, they can discover important trends in real-time and provide insights back to their development team.
-Betty Jo Parra, Program Manager, Community
Crucial issues escalated
Increase in accepted solutions