Scalable digital and social customer service
Efficiently handle and resolve more customer conversations with smarter workflows and higher quality outcomes.
Multiple channels, single workflow
Give agents the ability to engage across touchpoints and move fluidly between social, messaging apps, in-app and web messaging, and community.
Deep conversation insights
Take the right action with agent-level operational metrics alongside your customer experience analytics.
Crisis detection and mitigation
Monitor social volumes, sentiment, and keywords to take action and maintain customer experience during a crisis.