Platform
Digital-first, unified engagement hub
ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
According to Bain and Company, customers who engage with companies over social media spend 20 to 40 percent more money with those companies than other customers. In this comprehensive guide, you’ll discover how you can effectively define success for your social customer service, leverage the benefits of proactive and reactive engagement, and ultimately create customers for life.
According to Bain and Company, customers who engage with companies over social media spend 20 to 40 percent more money with those companies than other customers who don’t.
In this comprehensive guide, you’ll discover how you can effectively define success for your social customer service, leverage the benefits of proactive and reactive engagement, and ultimately create customers for life.
Check out a sneak peek of our findings below and download the full Digital Customer Care Playbook to see other social media customer service insights:
Many brands aren’t aware of the full range of opportunities they have to engage with audiences and build stronger customer relationships through social media.
Our Digital Customer Care Playbook dives deep into the full capabilities of social media for brands looking to improve their social media customer service. Discover the truth behind common customer care myths and get expert tips to help your business reinvent its digital engagement strategy.
Download the Digital Customer Care Playbook to see more social media customer service insights and revolutionize the way your brand serves customers across their favorite channels.