Digital Care Deconstructed: The Complementary Roles of Agents and Moderators


87% of adults agree that if a brand made them unhappy, they would take their business elsewhere. In today's world, your ability to provide a consistent, excellent digital Customer Experience (CX) across touchpoints is the new table stakes. This whitepaper takes a look at processes and technology supporting CX and at how and why you should connect your customer care agents with your community managers, moderators, and marketers to drive CX excellence.

Download the Whitepaper