Data Protection & Privacy

Khoros takes information security and privacy of personal data seriously. Learn more about Khoros’s privacy and data security practices at the links below.

As of December 27, 2022, Khoros will consider the Standard Contractual Clauses approved by the European Commission in decision 2021/914 (the “new SCCs”) to be in effect with all of its customers and will operate under the requirements of the new SCCs. Please see the Schrems II Statement tab below to learn more about the technical and organization measures that Khoros has implemented and maintains. 

  • Privacy Policy

    We take data protection very seriously. This privacy policy highlights your rights and also provides information on why, how, and when we process your data.

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  • Security Policy

    Click here to read a summary of the security measures implemented throughout our organization to protect your data.

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  • GDPR and CCPA Compliance

    A statement highlighting the ways we ensure our compliance with data privacy laws.

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  • Khoros Schrems II Statement

    In light of new changes to data protection laws, we have issued a statement regarding our implementation of new practices to ensure the safe transfer of personal data.

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  • Khoros Policy on Law Enforcement Requests

    Click here to read our policy on law enforcement requests and how your information may be used in response to the same.

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  • Transparency Report

    Click here to view our annual report outlining the types of government requests we have received for customer data, if any, and how we have responded to them.

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  • Data Access Request Web Form

    You can use this form to exercise your personal data rights.

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  • Data Location and Subprocessor Guide

    Read about our sub-processors and where they are located.

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  • Personal Data Inventory for Khoros Subscription Services

    A useful guide to help you understand how and what kind of personal data is processed when using our Subscription Services.

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  • Data Retention and Media Destruction Policy for Customer Data

    This policy outlines our data retention and destruction mechanisms and guidelines for our customers' data.

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  • Khoros Cookies Datasheet (Communities, Care, and Marketing)

    Please click here to understand how we use and store cookies (and to learn what a cookie is!).

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Contact Information

  • Legal

    For general legal questions and notices, please email legal@khoros.com.

  • Privacy and Subject Access Requests

    If you have a subject access request, please fill out the form here.

  • Compliance

    For general compliance questions, please email compliance@khoros.com. To report an ethics or compliance violation, please visit our Ethics and Compliance Hotline here.

  • Security

    For customer questions about Khoros’s information security and data protection, or to request a copy of our compliance documentation, reach out to your CSM or account team. For all other inquiries, you can contact us here.

  • Khoros Suppliers

    If you are a Khoros supplier and need to contact us, please email Procurement at procurement@khoros.com or Accounts Payable at ap@khoros.com.