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Customer Agreements
Here you can find links to all of our current customer agreements.
Master Services Agreement
If you pay for any of our Services, the Khoros MSA is the main agreement covering your rights, responsibilities, and obligations under the subscription, as well as Khoros'.
Data Protection Agreement
Our Data Protection Agreement highlights our privacy obligations to you and, in turn, what we expect from you when using our Services. There are four variations of our DPA and which on applies depends on where around the world your users are based.
Service Level Agreement
The Khoros SLA is incorporated into all Khoros MSAs with our customers.
Mutual Non-Disclosure Agreement
Prior to starting discussions about purchasing any of our Services, we require that our customers enter into a mutual Non-Disclosure Agreement.
Trial Agreement
This Trial Agreement is for Customers interested in trying our Services.
Third Party Integrations and Services - Terms and Conditions
This list of terms and conditions may be applicable to you if you choose to integrate any of the listed Third Parties into your use of the Khoros Services.
MSA and Data Protection Guide
This helpful guide explains both Khoros' and your obligations under our MSA and DPA. This guide also provides an overview of our data protection practices.
Technical Definitions
A helpful list of definitions that may be utilized in our MSA.
Khoros Firehose Terms and Conditions
These terms and conditions govern your access to and use of the Data Firehose feature within the Khoros Communities platform.
Contact Information
Compliance
For general compliance questions, please email compliance@khoros.com. To report an ethics or compliance violation, please visit our Ethics and Compliance Hotline here.
Khoros Suppliers
If you are a Khoros supplier and need to contact us, please email Procurement at procurement@khoros.com or Accounts Payable at ap@khoros.com.
Privacy and Subject Access Requests
If you have a subject access request, please fill out the form here.
Security
For questions about Khoros’s information security policies and data protection, please email security@khoros.com.