Khoros named a leader in the IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment

IDC MarketScape highlights Khoros’s customer focus in vendor assessment

The IDC Marketscape Report evaluates vendors in the collaboration and community space, including Khoros. While the report highlights many of Khoros’s strengths — including continual platform innovations and easy-to-use API integrations — they focus especially on customer relationships.

Khoros’s platform supports a wide range of functions in customer engagement, and sometimes our customers seek out our expertise in that area. That’s why we have Khoros Strategic Services, product coaching, and other customer support options, as well as Atlas, our own community. The IDC MarketScape references these in the report to show Khoros’s strengths in the customer support area.

Khoros’s strengths in the community space

The IDC MarketScape highlights several strengths of Khoros Communities, including our engagement workflows, gamification options, and rich APIs. To see the full list of Khoros’s strengths, as well as challenges in the industry and other helpful information, download the excerpt today.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.