AI & Automation
AI for every conversation, campaign, and customer
Khoros AI and automation delivers unmatched efficiency for marketing and service excellence. Read more
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
Download the IDC MarketScape Report to see how Khoros was positioned.
The IDC Marketscape Report evaluates vendors in the collaboration and community space, including Khoros. While the report highlights many of Khoros’s strengths — including continual platform innovations and easy-to-use API integrations — they focus especially on customer relationships.
Khoros’s platform supports a wide range of functions in customer engagement, and sometimes our customers seek out our expertise in that area. That’s why we have Khoros Strategic Services, product coaching, and other customer support options, as well as Atlas, our own community. The IDC MarketScape references these in the report to show Khoros’s strengths in the customer support area.
The IDC MarketScape highlights several strengths of Khoros Communities, including our engagement workflows, gamification options, and rich APIs. To see the full list of Khoros’s strengths, as well as challenges in the industry and other helpful information, download the excerpt today.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a three-five-year timeframe. Vendor market share is represented by the size of the icons.
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