Webinar: Why CX programs struggle to demonstrate results

Demonstrating business value is one of the most difficult things for a CX program to accomplish. This webinar will show you how to do it right.

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CX programs need to demonstrate clear business value

Despite heavy investment over the past few years, CX programs often struggle to demonstrate measurable business outcomes. One of the primary reasons for this is that many brands lack a comprehensive and unified view of the customer experience.

A proliferation of siloed, mostly survey-based, voice-of-customer efforts in recent years has resulted in a myopic approach to acquiring and acting on CX insights. It has also created a fragmented view of the customer that may do even more harm than good.

Watch this on-demand webinar to learn from the Khoros CX experts

Join Khoros’s Director of Business Development, Christopher Stark, for a frank discussion about data silos, survey fatigue, and how to create a unified view of your customers to drive better collaboration internally and deliver on the promise of customer data.

In this webinar, you'll learn:

  • Three steps to proving the business results of your CX program

  • Why the right data is key to transforming customer insights into business outcomes

  • How to create a unified view of the customer at your organization

Watch now to get the latest insights and take your CX to the next level.

Watch the webinar