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The information in this tipsheet was shared in a breakout session during Khoros Engage, held September 9 - 11, 2019 in Austin, Texas.
Automation offers brands many low-risk opportunities to provide a better customer experience, so even hesitant brands can experiment. Automation can make your customers feel welcome even when live agents are offline by giving the impression of 24/7 care, even if that’s not your brand’s reality. Whether or not your brand uses a form of automation yet, considering how the technology can fit into your organization as a whole, and your care program in particular, is valuable.
In this tipsheet you’ll learn ways to effectively incorporate automation into your brand’s care program, including:
Learn other important tips when you download The Role of Automation in Care tipsheet.