Digital-first, omnichannel platform built for enterprises
The retail has rebounded after the pandemic in an incredible way, and customers are hitting the shops in droves. But with all those new customers comes a big headache for the customer service side of retail. From returns to questions about products or shipping, it can be hard to maintain service SLAs. And with customer support agents churning at unprecedented rates, retailers need a solution that will ease the burden without sacrificing an exceptional customer experience.
Enter Khoros’s Digital Contact Center solution. With Khoros’s best in class features, agents can meet customers wherever they are — social media, SMS, email, phone, and so many more — all in a single platform. Chatbots and communities can divert easier inquiries and route more complicated ones exactly where they need to go. This is the way forward for retailers looking to maximize their customer support experience.