AI & Automation
AI for every conversation, campaign, and customer
Khoros AI and automation delivers unmatched efficiency for marketing and service excellence. Read more
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
The retail has rebounded after the pandemic in an incredible way, and customers are hitting the shops in droves. But with all those new customers comes a big headache for the customer service side of retail. From returns to questions about products or shipping, it can be hard to maintain service SLAs. And with customer support agents churning at unprecedented rates, retailers need a solution that will ease the burden without sacrificing an exceptional customer experience.
Enter Khoros’s Digital Contact Center solution. With Khoros’s best in class features, agents can meet customers wherever they are — social media, SMS, email, phone, and so many more — all in a single platform. Chatbots and communities can divert easier inquiries and route more complicated ones exactly where they need to go. This is the way forward for retailers looking to maximize their customer support experience.
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