Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Property Exchange Australia (PEXA) was built to modernize the $7.2 trillion residential property market in Australia, which is the nation’s largest asset and wealth contributor. PEXA alleviates the hassle and delay of arranging printed checks for property transactions by offering electronic financial processing through the Reserve Bank of Australia. An exceptional digital customer experience is crucial to PEXA’s operations, and to achieve their goals, they onboarded Khoros Community.
PEXA’s goal is ambitious: in shifting the property exchange industry in Australia from analog to digital, they are asking an entire industry to change practices that have been ingrained through generations. In order to successfully accomplish their business objectives, PEXA knew that they needed to build trust with their customers. They decided that the best way to build trust was to be open and responsive to feedback from their customers and potential customers. But the problem was access: many of their customers were isolated to state or regional cohorts, or they were limited by Australia’s geographical boundaries. There was no centralized location to offer a connection among people in the industry. And, when people were communicating about PEXA on social, the brand didn’t own the conversations and therefore they could not shape or contribute to those conversations. PEXA wanted to build a centralized hub that could solve all of these issues. PEXA also wanted a simplified way to educate and train customers on their software. With Khoros, PEXA was able to meet every goal.
PEXA now has a broad, inclusive, peer-to-peer communication network where all of their customers can participate and PEXA agents can join conversations where needed and appropriate. The PEXA community also includes easily accessible training modules, a help center, and crowd support. PEXA’s community is a strategic service delivering unprecedented industry collaboration, and the customer experience has greatly improved.
A community that centralized all PEXA-related conversations and eased the transition to digital property exchange.
Insight and knowledge about PEXA’s offerings and inner workings.
Self-service information about using PEXA’s software.
A peer-to-peer network for property lawyers and financial institutions.
“The success of PEXA’s community is to win the hearts and minds of PEXA members, and in turn earn the right to introduce future services and products within a market prime for digital disruption.”
Today, the Khoros-powered community has thousands of members who share knowledge, problem-solve, offer support, and can access online training, all of which have significantly improved the PEXA customer experience.
Community members
Help articles
Discussions that help members use PEXA more efficiently