Digital-first, unified engagement hub
COVID-19 created unprecedented challenges for the USPS, as did the fact that it occurred during a national census in an election year with mixed feelings about vote-by-mail. The USPS relied on Khoros to address these challenges and help them listen to customers and employees to creatively and successfully solve issues.
-Mary Beth Levin, Manager, Social Business Intelligence
ranking in corporate response to the pandemic
users reached with top organic posts
increase in site traffic