A podcast for anyone looking to improve their CX

A podcast for anyone looking to improve their CX

Customer experience is all the rage in today’s market. There’s no shortage of articles on why it’s important and how it can help increase customer loyalty — and that’s all true — but people rarely talk about how to improve it.

This podcast does just that. We sat down with Booth Fellers, General Manager for Khoros, to talk about what organisations can do to elevate their CX. The key here is investing in the right technology to bring your brand closer to its customers. This doesn’t mean going overboard and buying software that doesn’t create a noticeable difference for anyone; rather, it means making an investment in solutions that benefit both customers and businesses.

Want to learn what that means? Listen to the podcast today.