FEATURED

Community Learning Labs Full Series

Get guidance and best practices from community expert, Brian Oblinger, as you define your community strategy, select a vendor, implement the solution, and continue to drive long-term growth.

Watch now

LATEST RESOURCES

CUSTOMER SERVICE | ON-DEMAND WEBINAR

GenAI in Action #2: Maintaining knowledge to ensure GenAI governance, control, and safety

Explore the pivotal role of knowledge management on data safety and precision and the promising, yet undefined, future of AI regulations and liability.

Nov-05-2024
Read more
ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #4: Evaluating and selecting the right software vendor

Best practices and tools to research, evaluate and select the right community software vendor.

Oct-25-2024
Read more
ONLINE COMMUNITIES | VIDEO

Strategic governance and moderation in online communities

Watch this 30-minute panel discussion to learn key strategies for building a governance framework to mitigate risks and maintain community standards.

Oct-23-2024
Read more
CUSTOMER SERVICE | ON-DEMAND WEBINAR

GenAI in Action: Redefining Customer Service Series

A three-part webinar series with guest speakers from leading analyst firm IDC covers key GenAI use cases in customer service, mastering GenAI controls and safety, and the importance of brand knowledge as the new fuel powering AI tools.

Oct-22-2024
Read more
CUSTOMER SERVICE | ON-DEMAND WEBINAR

GenAI in Action #1: Best practices for GenAI in customer service

Explore GenAI use cases, along with current trends, priorities, deployment tactics, and future challenges and opportunities in customer service.

Oct-22-2024
Read more
ONLINE COMMUNITIES | TEMPLATE

Online Community Business Case Template

Ready to pitch your business case for an online community? Use our free template to outline your brand's needs, challenges, and a strategic plan for successful implementation.

Oct-09-2024
Read more
ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #3: Building a business case and getting internal alignment

In the third session of the Community Learning Labs series, Brian Oblinger walks through building a business case and garnering internal alignment for your community.

Oct-09-2024
Read more
ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs Full Series

Get guidance and best practices from community expert, Brian Oblinger, as you define your community strategy, select a vendor, implement the solution, and continue to drive long-term growth.

Oct-04-2024
Read more
ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #2: Setting the vision and strategy for your community

In the second session of the Community Learning Labs series, Brian Oblinger helps you turn your community vision into a strategy you can implement and into KPIs you can track and report on.

Sep-26-2024
Read more
ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community works: How PTC creates customized experiences to build connections

Watch the on-demand webinar to learn how PTC provides specialized community support for nearly 800,000 engineers and developers across many complex products and time zones.

Sep-24-2024
Read more
ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Learning Labs #1: Understanding why brands turn to communities

Discover why top brands invest in online communities and the substantial benefits they offer to your customers and bottom line.

Sep-12-2024
Read more
CUSTOMER SERVICE | CHECKLIST

Building a social media customer service strategy for success

This checklist is for support leaders looking to optimize their social care strategy. From building a strong foundation to optimizing workflows, don’t miss a detail with this helpful list.

Aug-23-2024
Read more
ONLINE COMMUNITIES | VIDEO

Community before egos: A conversation with BluePrism

Hear BluePrism walk through their journey of putting community and customer experience before their organizational structure

Aug-07-2024
Read more
CUSTOMER SERVICE | EBOOK

Tech customer service: Mastering social media support

Strategies, benchmarks, and trends for tech companies to elevate their social media customer service.

Jul-22-2024
Read more
ONLINE COMMUNITIES | SOLUTION ASSET

Khoros Communities overview

Learn how Khoros next gen community platform enables companies to build and scale communities faster and with far fewer resources.

Jul-22-2024
Read more
SOCIAL MEDIA | CALCULATOR

Khoros Social Media Management ROI Calculator

Use our simple ROI calculator to see the value for yourself and learn how much your company can save with Khoros Social Media Management.

Jul-15-2024
Read more
CUSTOMER SERVICE | SOLUTION ASSET

Khoros Service solution overview

Khoros offers an AI solution for enterprises to enhance automation and provide agents with a unified platform for resolving inquiries across channels.

Jul-08-2024
Read more
ONLINE COMMUNITIES | ON-DEMAND WEBINAR

Community Works: How LogicMonitor navigated the transition to a new community platform

Gain insights on navigating a community platform transition with Allison Fasching, Director of Community at LogicMonitor.

Jul-03-2024
Read more

Community Learning Labs Full Series

LATEST RESOURCES

GenAI in Action #2: Maintaining knowledge to ensure GenAI governance, control, and safety

Community Learning Labs #4: Evaluating and selecting the right software vendor

Strategic governance and moderation in online communities

GenAI in Action: Redefining Customer Service Series

GenAI in Action #1: Best practices for GenAI in customer service

Online Community Business Case Template

Community Learning Labs #3: Building a business case and getting internal alignment

Community Learning Labs Full Series

Community Learning Labs #2: Setting the vision and strategy for your community

Community works: How PTC creates customized experiences to build connections

Community Learning Labs #1: Understanding why brands turn to communities

Building a social media customer service strategy for success

Community before egos: A conversation with BluePrism

Tech customer service: Mastering social media support

Khoros Communities overview

Khoros Social Media Management ROI Calculator

Khoros Service solution overview

Community Works: How LogicMonitor navigated the transition to a new community platform