Digital Contact Center
Agent efficiency, automation, and operational insights
Khoros Communities is recognized as a strong performer in community management. Read more
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Your customers are talking – are you listening? Learn how to harvest conversational data for the most valuable CX insights.
If your brand is like most others, you capture customer feedback in a variety of ways: NPS surveys, CSAT surveys, point of sale surveys, and more. These tools have been around for decades, and they’re important for understanding how customers feel about your brand.
The problem is that when you rely solely on this type of feedback — direct feedback — you’re missing out on most of your customer base, and the most valuable pieces of customer feedback. That’s because the vast majority don’t fill out your surveys, and even when they do, they rarely provide insight into what prescriptive actions are needed to resolve customer issues.
These days, top brands are going deeper — digging into conversational data points that customers provide every day, without even being asked — to get more insight into their CX.
In this whitepaper, we’ll cover how customer experience analytics is helping businesses understand the voice of the customer and improve customer experience. Download it today to learn how to generate representative data and produce actionable insights, without having to ask your customers.
Download the PDF now to learn more.
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