The inner circle guide to customer interaction analytics

This comprehensive guide covers everything you need to know about customer interaction analytics, including how your brand can benefit from them.

Inner Circle Guide

 

Are you taking full advantage of your brand’s customer interaction data?

Today’s brands, whether they operate only in a small region or around the world, typically gather lots of data about their customer interactions — calls, emails, social media conversations, web chats, and much more. But where does that data go, and what do companies use it for?

Surprisingly, a large percentage of these brands don’t consider themselves to be taking full advantage of their data: either it lives in silos where inter-team communication isn’t strong enough for other teams to access it, or there’s simply too much to sift through.

If this sounds like your brand, you’re probably leaving dollars on the table.


Download a comprehensive guide to customer interaction analytics

That’s why Khoros has partnered with ContactBabel to create the Inner Circle Guide to Customer Interaction Analytics. This guide is for anyone in an organization interested in using modern analytics to turn their customer interaction data into actionable insights.

In the report, we cover:

  • How analytics affects customer experience

  • The many use cases of analytics, and which it's best to start with

  • How to support agents with AI-enabled conversational analytics

  • Current and future technology penetration rates

  • How to make sure you implementat the right way — the first time

  • The future of customer interaction analytics

If you want to get the most out of your brand’s data, you can’t afford to miss this report.

Download the guide