Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
With call abandonment rate the highest on record (at 9.1% in 2022), it is more important than ever for contact centre professionals to set up their infrastructure, teams and processes in the best way possible in order to still guarantee a high level of customer satisfaction.
And that transformation is already underway: 79% of UK contact centres now use at least one cloud-based application and 50% of web chats are now handled by robots.
Where should your contact centre invest next? What are the next big trends? How should you handle a workforce for whom remote working is an expectation?
All the answers to those questions - and more - can be found on this annual report, surveying 200 UK businesses and over 1000 customers in the UK. Download the report today.
Want to view our regional site for Australia?
Go to siteWant to view our regional site for New Zealand?
Go to site