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How BBC News Increased Social Referrals to Their Website by 50%

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Executive summary

The BBC is the world’s leading public service broadcaster and BBC News is one of its primary services, reaching over 300 million people weekly. BBC News’ success is strongly tied to the brand’s digital presence. Although BBC News captured the interest of audiences across many channels, the brand also aimed to increase website visits. Their strategy? Implementing Khoros software to use social data for the first time to monitor UK election trends and provide more engaging content that would lead to increased social referrals to the BBC News website.

Before using the Khoros platform, BBC News lacked the means to track how their content was performing on social media and couldn’t adapt their coverage for the channel accordingly. When the UK’s 56th General Election took place, for the first time in UK election history, BBC News used social data to monitor election trends, candidates, and influencers. The brand created an Election Hub to track the top terms and hashtags used in debates and throughout the election. With unlimited access to real-time social insights, BBC News was also able to quickly fuse social statistics into their coverage—leading to more engaging content and an increase in web traffic.

As a result of utilizing Khoros to monitor their content and adapt their strategy on social media, BBC News delivered more engaging content during the election, increasing their Twitter impressions by 340% over average and social referrals to their website by 50%. Today, BBC News continues to leverage the Khoros platform so the brand can spread relevant and engaging news around the world.

How they made it work

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    An Election Hub to track top terms and hashtags during live debates and over the course of the election season.

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    The performance of BBC News content over time.

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    How audiences were interacting with political candidates.

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    Coverage and breaking news updates that integrated social stats, notable social conversations, and trends.

“Khoros is advantageous in that it allows us to pull data quickly into a simple summarised form.”
— Mark Frankel
Assistant Editor, UGC and Social News, BBC


Using social data to monitor UK election trends for the first time in history, BBC News achieved its goal of increasing social referrals to its website, with a 50% increase. By monitoring content through the Khoros platform and adjusting as needed, they were able to deliver more relevant content to audiences. On the day of the election results announcement, the brand saw a 340% increase in Twitter impressions compared to their daily average.

  • 1st

    Time in UK history monitoring social data of elections

  • 50%

    Increase in social referrals

  • 340%

    Increase in Twitter impressions over average