Digital-first, omnichannel platform built for enterprises
If you’re like most companies in the travel industry, you’ve had a hard time keeping up with SLAs in your contact center during the past few years. We get it — volumes are rising, customers are frustrated, and agents are churning at unprecedented rates. But the good news is that you don’t necessarily have to increase your headcount to boost your customer experience. CX isn’t just about having a lot of available agents; it’s about offering support exactly when and where customers need it most.
With Khoros’s Digital Customer Engagement platform, you’ll be everywhere your customers are: social media, SMS, web chat, email, phone, and so many more. Whether they’re traveling in the U.S., Bali, or anywhere else in the world, Khoros can help you connect with them like never before.