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CX Confessions podcast

Where voices from the C-suite share their secrets for creating sensational customer experiences and digital engagement leaders tell all.

The definitive podcast for digital CX leaders

  • Episode 8 Jonathan Becher, President of the San Jose Sharks

    Episode 8 Jonathan Becher, President of the San Jose Sharks

    From tattoos to teal: How to deliver inclusive experiences

    Many brands would love to have a fanbase dedicated enough to tattoo the company logo on them. But what you knew that superfans like these can hurt your brand? Even in sports. This counterintuitive discovery is one of many lessons today’s guest, Jonathan Becher, has learned during his tenure as President of the San Jose Sharks.

  • Episode 7 Suzanne Fanning, Chief Market Officer at Wisconsin Cheese

    Episode 7 Suzanne Fanning, Chief Market Officer at Wisconsin Cheese

    Cheeselandia: A micro influencer love story

    We spoke with marketing pioneer Suzanne Fanning, CMO for Wisconsin Cheese, about the innovative and revolutionary ways this organization turned a small marketing budget into a campaign that “won” South by Southwest (SXSW) and became a favorite of Elon Musk.

  • Episode 6 Latané Conant, Chief Market Officer at 6sense

    Episode 6 Latané Conant, Chief Market Officer at 6sense

    Connecting and Creating Community for Amazing CX

    If you’re a CMO, you’re probably immersed in cold calls, spam, and forms. Unless you’re Latané Conant. In this episode, we dive into how Latané, as the CMO of 6sense, makes this a reality in her organization.

  • Episode 5 Sangeeta Mudnal, VP of Customer Experience at Crown Castle

    Episode 5 Sangeeta Mudnal, VP of Customer Experience at Crown Castle

    CX that thrills: How Crown Castle reinvented B2B CX

    In an increasingly connected world, customer experience has become a make or break asset to any company. B2B brands are now being faced with the choice to adapt or age-out.

  • Episode 4 Lisa McKnight, SVP & Global Head of Barbie & Dolls Portfolio at Mattel

    Episode 4 Lisa McKnight, SVP & Global Head of Barbie & Dolls Portfolio at Mattel

    Barbie’s Social Responsibility to Diversity, Sustainability, & Empowerment

    The iconic Barbie brand has always been a staple of the toy industry; with the new Mattel PlayBack sustainability initiative and the Youtube presence aimed to help children through the COVID-19 pandemic, Barbie is raising the industry standard of how a toy can be involved with the social narrative.

  • Episode 3 Don Peppers, Founding Partner at CX Speakers

    Episode 3 Don Peppers, Founding Partner at CX Speakers

    The Godfather of CX: A Look at Metrics & Loyalty

    Customer experience is reshaping how marketing takes place. It can no longer be just about how great the product is — the customer needs to be treated equally important.

  • Episode 2 Erin Lowenburg, SVP Merchandising & Product – Rothy’s

    Episode 2 Erin Lowenburg, SVP Merchandising & Product – Rothy’s

    How CX Feeds The Growth Of Passion Brands

    How do you talk about your customers when they’re not around? Well, if you want to deliver phenomenal experiences, act like they’re in the room.

  • Episode 1 Patrick Herning, Founder & CEO – 11 Honoré

    Episode 1 Patrick Herning, Founder & CEO – 11 Honoré

    The Leading Lady: Phenomenal CX Through Personification

    How do you talk about your customers when they’re not around? Well, if you want to deliver phenomenal experiences, act like they’re in the room.

  • Trailer Katherine Calvert, Chief Marketing Officer & Spike Jones, GM, Strategic Services – Khoros

    Introducing CX Confessions: A Podcast for All Things CX

    When you’re lucky enough to work with over 2,000 of the world’s most successful companies and you get to hear their stories every day, you learn the good, bad, and ugly of how they deliver amazing experiences.

Hosted by

Katherine Calvert

Chief Marketing Officer

Named a Top 50 Women in SaaS, Katherine is an experienced tech CMO with global brand responsibilities and go-to-market demand creation expertise. As the CMO of Khoros, Katherine is proud to be a part of this award-winning, global team, helping brands harness the power of human connection across every digital interaction to stay all-ways connected.

Spike Jones

Strategic Services, General Manager

A results-proven communications professional specializing in digital and social media marketing. With 25 years of experience, Spike's background includes contributing strategic development — from insight to creative execution — of award-winning, best-in-class integrated digital and word-of-mouth programs for companies.

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Have a topic idea or feedback for our podcast? Email us at podcast@khoros.com