REPORT

2022 August market study: Modernizing service experiences with AI and digital

In this exclusive report, Customer Contact Week (CCW) covers the strategies that the best brands use to achieve success, the factors that influence success, forecasts for the next five to ten years, and much more.

In this report, you will learn about:

The surprising state of AI investments

Learn how experts predict AI will transform the entire service operation ahead of 2030.
Major wins and losses of the past few years

Customers have long expressed a preference for more contact options. However, some companies still struggle to add and integrate the channels and tools needed to meet this demand. Learn why.
The best opportunities for CX success

Discover ways to make customers more confident in AI and digital support options.

REPORT

2022 August market study: Modernizing service experiences with AI and digital

In this report, you will learn about:

The surprising state of AI investments

Major wins and losses of the past few years

The best opportunities for CX success

Download now