Modern customer service teams need to manage growing digital volumes efficiently and effectively while improving customer experience. With Khoros Bot, automate parts of the customer conversation to shorten response time and solve simple inquiries, freeing up agents to focus on resolving complex issues and delivering better customer experiences. Khoros also offers AI-powered workflows and an automation framework to drive efficiency tailored to your business.
Resolve a high volume of common consumer inquiries with Khoros Bot, freeing up agents for higher-value tasks.
Improve prioritization and routing by understanding which messages are most actionable right now, along with how sentiment changes over the course of the conversation.
Seamlessly coordinate agents and any bot -- whether you built it, bought it from us or brought it from another bot vendor. With open APIs, Khoros offers failover protection and resolution reporting to improve bot performance.
Give agents conversation history and context during handoffs, so they are equipped to continue the conversation. Track CSAT and NPS of bot-handled conversations to isolate agent training and bot improvement opportunities.
Welcome, triage, and automate top volume drivers for self-service with Khoros Bot.
Orchestrate automation and handoffs between agents and bots, across channels, with our open automation APIs.
Filter, tag, prioritize, identify sentiment, and route to the appropriate work queue or agent for prompt resolution.
Plan and forecast better with live workforce utilization, improve agent performance and capture customer experience metrics.
Handle web chat, messaging apps, social, and reviews in a single dashboard
Respond with context by using customer profiles that contain information across channels, your CRM system, tags, and internal notes across departments.
Receive email, desktop, and mobile alerts so you can adjust staffing and priorities on the fly.