Digital-first, unified engagement hub
Resolve a high volume of common consumer inquiries with Khoros Bot, freeing up agents for higher-value tasks.
Improve prioritization and routing by understanding which messages are most actionable right now, along with how sentiment changes over the course of the conversation.
Seamlessly coordinate agents and any bot -- whether you built it, bought it from us or brought it from another bot vendor. With open APIs, Khoros offers failover protection and resolution reporting to improve bot performance.
Give agents conversation history and context during handoffs, so they are equipped to continue the conversation. Track CSAT and NPS of bot-handled conversations to isolate agent training and bot improvement opportunities.