Start the conversation with automation to proactively engage customers, increase agent efficiency, and provide helpful answers.
“Khoros’ platforms are adaptable for Midco’s changing needs, and have allowed us to use Khoros as a one-platform solution for all our digital needs.”
— Customer Care Manager, Midco
Products used: Modern Chat, Messaging, Chatbot, Social Care
Let us show you what Khoros can do.
Have the bot start the conversation so customers feel promptly heard.
Use a bot to handle FAQ and direct customers to self-service links when appropriate.
Have the bot detect the customer’s problem or need before handing over to an agent.
Use a bot to collect details an agent needs to close out the query.
“Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device, they’re using at the time.”
— Web Applications Manager, Midco
Products used: Messaging, Modern Chat, Chatbot, Social Care